Senior Collaboration Engineer

Robert Walters
Manchester, UK
18 Jun 2019
01 Jul 2019
Contract Type
Full Time
This is a fantastic opportunity for a Senior Collaboration Engineer

Senior Collaboration Engineer -This is a fantastic opportunity for a Senior Collaboration engineer to be responsible for analysis, design, implementation, operation, and maintenance of the telephony and collaboration systems and services. You will make recommendations on key technology, solutions architecture and vendor decisions, driving a common vision in a multi-supplier global environment, and ensuring compliance of key policies and practices across the collaboration infrastructure in an outsourced model. Serve as a telephony and collaboration subject matter expert for global transition to the Skype for Business platform.

500+ Locations so global travel will be required

Major/Key Accountabilities

* Responsible for all aspects of a large-scale global enterprise's telephony and collaboration estate

* Design, configuration, long-term planning, and operational support authority within a governance outsourced model

* Successful execution of large-scale telephony and collaboration projects and strategy

* Defining essential KPIs, development of measurement reporting, and achieve user satisfaction by maintaining SLA around quality, uptime, and resolution of high-priority incidents

* Early identification and notification of issues and risks, with appropriate mitigation actions as required

* Serve as a subject matter expert to stakeholders and primary escalation contact for all telephony and collaboration related matters

* Develop financial and resource plans, purchase requests and work assignments including related budgetary forecasting, reviews and management

* Change management including assessment, impact, scheduling and controls

* Manages the development of quality assurance standards and best practices

* Effective vendor selection and vendor engagement


* Must possess subject matter expertise level experience for Skype for Business Online and be able to support a global migration and integration to the platfor

* Must possess knowledge of Cisco Unified Call Manager, Call Manager, IPCC, Unity, secure voice concepts, secure voice processes and procedures, voice readiness assessment abilities, in-depth understanding of networking protocols (Voice over IP, TCP, UDP, GRE, IPSec, etc.) and their analysis, implementation best practices and placement for various IP Voice solutions within network infrastructures.

* Expert knowledge of Call Centre technologies and solutions, specifically Cisco's UCCE and Interactive Intelligence (ININ) environments

* Expert Knowledge of IP telephony technologies from Cisco

* Knowledge in IVR, self-service or speech recognition systems

* Strong experience with video conferencing solutions specifically Cisco SX series, MX series, and Immersive TelePresence IX series

* Must possess detailed technical knowledge of network protocols, including but not limited to: TCP/IP, IP subnetting, VLAN's, Ethernet, DHCP, DNS, QoS/CoS, TDM / PRI, SIP, DMVPN tunnels, GRE, NAT, PAT, EIGRP, OSPF, BGP, MPLS, Firewall technologies, Wireless protocols, and SD-WAN

* Experience managing vendor teams and multiple projects in a fast-paced environment

* Working knowledge of architecture and design methodologies for large-scale networks

* Conceptual understanding of other IT disciplines (e.g., applications, systems, storage, service management, business continuity)

* Functional understanding of IT financial management, ROI analysis and business case development

Essential Qualifications

* Microsoft Certified Solutions Expert (MCSE) or strong experience with Lync or Skype for Business as an administrator

* CCNA Collaboration or 3-5 Strong experience with Cisco Call Manager and video collaboration technologies as an administrator

* Strong experience with Cisco Unified Contact Centre Enterprise

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