Service Support Lead

Erin Associates
Lancashire, UK
18 Jun 2019
30 Jun 2019
Contract Type
Full Time
Service Support Lead - Chorley - £30k

This advanced solutions provider requires a driven and self-motivated Service Support Lead to join their busy technical services team, and motivate those around them. They will offer you an excellent salary and benefits package. The key to this role is for managing a team of Service Desk and Application Support Analysts.

The Service Support Lead will be responsible for:

- Delivering service to customers within SLA for incident response and resolution
- Managing and developing the shift team and managing ITIL based service support processes
- Being flexible in your approach to the role and task completion
- Ensuring compliance with internal systems, procedures and processes from the team

The following skills and experience are required:

- Experience managing a team
- Prior work configuring software applications on working on a service desk
- Excellent communication skill both written and verbal
- Experience working in ITIL v3 environment

The company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path. On top of this, they offer excellent remuneration including an incentive scheme to truly recognise and reward their staff.

Email your cv for consideration to (url removed)
Contact Alex or Connor on (phone number removed)

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