Customer Service - Claims Handler

Ageas Insurance Limited
Gloucester, UK
26 Jun 2019
01 Jul 2019
Contract Type
Full Time
Do you have a passion for delivering excellent customer service? Are you looking for a company that prides itself on reward and recognition of their staff?

As an award winning insurer, Ageas focus on providing a first class customer service. We are looking for passionate, enthusiastic customer service professionals to work within our Motor Claims Back Office team in Gloucester. We offer a busy, fast-paced environment where our employees can grow and develop. We work with some of the country's leading brands and can offer a wide and varied role.

Your main duties as a Claims Handler are:
  • Manage the commencement of claims ensuring the customer's requirements and expectations are properly framed and understood.
  • Ensure that claims are handled in the correct technical manner, in accordance with policy cover, legal liability, and departmental fraud, ABI and FCA guidelines.
  • Protect claims cost with emphasis on: Recovery, Third Party Spend and Thefts.
  • Provide customers with a quality service in line with the Claims Guiding Principles.
  • Identify the indicators of fraud and use questioning/investigation techniques to decide if the claim can be progressed to payment or repudiation.
  • Take ownership of complaints, referring as necessary.

Knowledge, Skills and Experience you will need in your Claims Handler role:
  • Skilful communicator capable of dealing effectively with all contacts ranging from the general public through to lawyers.
  • Fantastic at negotiating.
  • Computer literate.
  • Ability to demonstrate a high standard of customer service.
  • Positive attitude and a flexible approach to change and team working.
  • Minimum C Grade in Maths and English - or equivalent.

What's in it for you as a Claims Handler?
  • 23 days holiday (Rising to 25 with length of service)
  • Monday to Friday 9am to 5pm working pattern (no weekends or Bank holidays)
  • Salary starts at £17,500 - £20,000
  • Car lease scheme.
  • Buy and sell up to 5 days holiday.
  • Annual company discretionary bonus ( based on company and individual performance)
  • Discounts off insurance products and with a wide range of retailers and gyms
  • Dress for you day policy - Casual dress in accordance with what your day in work holds.

About #AgeasUK

We're an award-winning, international insurer with key markets in Europe and Asia and go back a fair bit too - almost 200 years. Fast-forward to today and we're proud to be one of Europe's top 20 insurance companies. Our UK team of 3,000, stand shoulder-to-shoulder with our most important people - our customers. We're recognised for our excellent insurance cover and being easy and straightforward to deal with. Plus, we understand the need for choice, which is why our insurance can be bought with us directly, and through aggregator sites as well as through our broker relationships and our leading partnership brands. We have around 5 million customers and have a first-class attitude when it comes to being there for them when they need us most. Don't just take our word for all this though. We've scooped a Gold Standard Insurance Award for the last nine years running which speaks volumes about our dedicated teams across our UK offices based in London, Manchester, Stoke, Gloucester, Eastleigh, Bournemouth and Port Solent.

To be considered for this opportunity please click on the Apply button and we wish you every success in your application

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