Service Desk Analyst - Birmingham

Recruiter
Circle Recruitment
Location
Birmingham, UK
Salary
Competitive
Posted
15 Jun 2019
Closes
27 Jun 2019
Ref
1178097502
Contract Type
Permanent
Hours
Full Time
Service Desk Analyst - Birmingham

Service Desk Analyst / 1st Line IT Support Analyst role with 6 months+ experience on an IT Helpdesk / IT Service Desk, Microsoft Windows XP, Microsoft Office and service management system is required by a leading company in Birmingham. You must have good trouble shooting and analytical skills and have previous IT service desk experience. This could come from an IT helpdesk environment and you will provide 1st line support on a range of issues.

To be considered for this role you will need to be able to demonstrate your knowledge of some of the following :

* PC/Laptop support - hardware diagnoses & configuration
* Printer support - hardware diagnoses & configuration
* Password resets, user administration
* Windows Operating System (XP & Windows 7)
* MS Office including MS Outlook

You must have exceptional communication skills and be able to explain technical solutions in layman's terms.

This is a fantastic role for one of Birmingham's leading clients. In this 1st line, IT support service role you shall assist both internal and external stakeholders to make more effective use of systems, products and service. You shall also provide the first line technical support and advice as part of a team of 1st line people for calls received via telephone, online portal and email. You shall adhere to Service Level agreements with the business, as well as operational Level Agreements within IT.

They are looking to pay £16,000 - £18,000 + Benefits. To apply send your CV katrina. rajah @circlerecruitment.com

Keywords: IT Service Desk Analyst / IT Support / Birmingham / 1st Line / Windows / Helpdesk

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

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