IT Support Analyst

ITECCO Limited
Harrogate, UK
16 Jun 2019
20 Jun 2019
Contract Type
Full Time
Role: IT Support Analyst
Location: Harrogate
Salary: £20,000 + Excellent Training & Benefits

This role provides IT Technical Support to the Head Office and Subsidiary offices and focuses on the infrastructure & applications used within the business. A key requirement is to assist the IT team in providing an excellent service to its employees and suppliers.
Report into the IT Manager and provide support to Senior Management and Key Stakeholders.
Based in Harrogate, supporting an expanding global business.

The role offers the opportunity to upskill and learn on the job in areas such as testing, IT administration, data entry, deployments and project work.
My client works collaboratively and are able to support you in their IT environment. If you have the passion and ambition to develop your skills and IT career, they would love to invest in you.

Role Responsibilities:
  • 1st Line IT Support for all offices
  • 1st Line Microsoft AX Support for all offices
  • Manage the quarterly firewall & wan failover testing
  • Provide 1st line Internet support for Head office
  • Work with the IT Manager on procurement & deployment of new computers
  • Proactively manage the support of the Server Estate
  • Actively manage the Employee 'Starter & Leaver' process (user accounts creation/permissions)
  • Assist the IT Team in any IT Data Compliancy projects
  • Provide mobile support for Head Office employees

Skills and Experience:
  • Experience of working in a similar role providing 1st line support
  • Knowledge of Active Directory administration
  • Microsoft products e.g. Windows 7/10, Office 2010, Dynamics 2012 R2, Exchange 2010
  • Familiarity with ITIL standards
  • Outside interest in IT to self-develop
  • Excellent communication skills, both verbal and written
  • Pays attention to detail
  • Use initiative and is forward thinking
  • Demonstrates enthusiasm, drive and flexibility
  • Willing to get stuck in with problem solving

Please apply immediately for consideration for the role. Or feel free to send your CV direct to (Will Wareing - (owen. watkins @ itecco . co . uk) or call ()

Windows Server - Active Directory - Office 365 - Citrix -Hyper V - Networking - HP - Cisco - Avaya - IT Technician - 1st Line Support - 2nd Line Support

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