IT Support Administrator

Recruiter
Dovetail Human Resource Services
Location
Newbury, UK
Salary
Competitive
Posted
23 Jun 2019
Closes
28 Jun 2019
Ref
1184495321
Contract Type
Permanent
Hours
Full Time
Job Title: IT Support Administrator
Location: Newbury (Rural location)
Salary: Up to £25k DOE

Are you looking for an IT Support role that will provide personal growth and an opportunity to develop your skills within a global team?

Working for a global leader in their field this company offers a great environment to work in, with a friendly and supportive team.

You will need at least 1 years experience of working in an IT Support or Helpdesk role to ensure success in this organisation.

Responsible for the maintenance and support of the Global IT Environment you will assist end users in various locations to ensure they can achieve their objectives by the efficient and effective resolution of IT systems issues.

Summary:

* Provide assistance and support to internal staff across the globe in their use of all IT systems, software, hardware and processes.
* Contribute to the successful operation of the Service Desk by logging calls, troubleshooting issues and by owning tickets through their lifecycle from beginning to end.
* Assist and contribute to programmes of work run by the IT team to upgrade and improve key pieces of IT infrastructure under direction of senior IT staff.

Responsibilities Include:

* Ensure issues that are raised with the Service Desk, are dealt with and responded to in the appropriate time frame and with satisfactory outcomes for the staff concerned.
* Provide support and assistance a range of hardware and software, including but not limited to Office 365, Windows 10, laptop hardware, mobile phones, VoIP applications and other line-of-business applications.
* Provide local, onsite support and assistance to staff located in the Newbury office as well as remote support to staff located across all the countries in which we operate.
* Provide expertise and guidance to staff on general IT matters within the remit of your skills, knowledge and abilities.

Knowledge & Experience:

* At least 12 months in an IT Service Desk or front-line support role.
* Commercial sector experience or large government/higher education environment.
* Excellent communication skills - able to communicate with both senior management and end users at all levels, including those who have English as a second language.
* Self-confident, assertive, respectful and authoritative.
* Willing to travel to Americas, Europe and Asia-Pacific on occasion

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