2nd Line Infrastructure Support -VC/Skype - £28,000

Wilmslow, UK
18 Jun 2019
21 Jun 2019
Contract Type
Full Time
2nd Line Infrastructure Support -VC/Skype - £28,000

My client are currently in the process of replacing and updating all of their head office meeting rooms and Video conferencing facilities and are looking for someone with experience in Video and Skype support. You don't need to be an SME in the technologies but previous experience is imperative, the role sits within a large Infrastructure technology team and is a mixture of BAU 2nd line support for internal users and project work like the above.

Core duties

Ensure systems are managed to the satisfaction of the business, managing incidents and service requests within SLA, reviewing breached calls and providing support out of hours
  • Ensure VC equipment is available, providing support.
  • Ensure hardware and software is kept within supported levels
  • Fully document systems including DR procedures, recovery procedures, build procedures, call out logs, decision logs, and maintenance procedures and fix knowledge base
  • Support the strategy and follow industry best practice, where ever possible
  • Identify opportunities for improvement in services and create appropriate utilities to manage the environment
  • Support managed Disaster Recovery tests and develop or maintain procedures to ensure that systems can be recovered in the event of a disaster
  • Work with Project Managers to agree timescales for deliverables and manage the change process

  • Previous experience working in an IT Infrastructure support role
  • Strong knowledge of end user computing
  • Working knowledge of Microsoft technologies, including AD/Mail
  • Exchange 2013 experience would be highly advantageous
  • Experience in BAU environments and project work
  • Good understanding of VMware \ VSphere
  • Experience supporting Windows Servers 2003, 2008 and 2012
  • Industry knowledge and awareness of the direction of new technologies
  • Experience of backup and recovery tools and procedures
  • Understanding of VC technologies like Polycom and Skype
  • Microsoft accreditations highly beneficial

If you are interested in finding out more then please apply below.

Sanderson PLC is an equal opportunities employer.

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