Environmental Claims Handler

Crawford and Co
Belfast, UK
17 Jun 2019
27 Jun 2019
Contract Type
Full Time
Crawford and Company prides itself on being a world leading multinational company that are continuing to progressively grow in the Claims Management and Loss Adjusting industry. In the UK, Crawford operates through 27 offices all with professional experience and technical expertise to manage claims from start to finish.

We are looking for a driven and customer focused Environmental Claims Handler to join our Belfast Team. You will manage a caseload of 60-70 Environmental claims from cradle to grave across the UK.

General Background, Experience & Professional Qualifications:
  • Property insurance claims experience ideal though not essential
  • Excellent customer service, organisational & communication skills
  • Team player and able to work with colleagues throughout the business
  • Customer service experience
  • Provide quality service to both internal and external customers
  • Respond to daily workloads as dictated by customer requirements

Key Responsibilities:
  • Manage client instructions through the development of high quality interpersonal skills and create good client relationships built around trust, respect and speedy resolution of assignments
  • Appointment making, diary management
  • Dealing with telephone queries, day to day within agreed service criteria.
  • Processing invoices, both interim and finals, referring where necessary.
  • Reviewing cases in a proactive manner and taking action to move claim forward, referring where necessary
  • Dealing with and liaising with insurers and policy holders as appropriate.
  • Ensure work is prioritised effectively.
  • Contribute to the productivity targets through the effective planning and allocation of new and existing instructions
  • Formulate, allocate (and/ or participate in) projects as and when required and ensure they occur within timescales and company/ client requirements.
  • Actively share knowledge with peers to develop oneself and others and to act as a role model in appropriate situations (e.g. new starters).
  • Actively seek to develop oneself through a positive attitude and through the achievement of professional qualities.

This job was originally posted as www.totaljobs.com/job/86693262

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