Unified Communications specialist

Applicable Ltd
Bristol, UK
19 Jun 2019
28 Jun 2019
Contract Type
Full Time
About us

Applicable runs hybrid UC and collaboration services for some of the world's largest enterprise customers with 400,000 application users - we understand what it means to deliver mission critical services.

About the team

The Unified Communications Engineer is a member of a growing dynamic global team, which delivers exceptional technical service to leading world brands.

The Unified Communications Team ensures our customers' enterprise communications services are ready to help achieve their business aims, whether served from the Applicable private cloud, public via cloud, hybrid, or on-premise infrastructures.

About you

You will be responsible for the delivering of technical services to customers across all geographies using Applicable's ITIL framework, including mature incident, problem and change management processes.
You will take ownership of the technical solutions for customers and work collaboratively within the global Unified Communications Team and across other global teams to resolve technical incidents and problems. You will also work with project management office to scope, manage and technically drive minor projects based on customer requirements and you will develop and maintain technical design and process documentation and participate and lead continual service improvement initiatives.

You will have at least 4 years of Microsoft communications technology experience (Skype for Business/Lync/Teams), including deployment and configuration of instant messaging, presence, audio-visual and web conferencing, enterprise voice, high availability and disaster recovery
You will come from a technical support and/or engineering background with a primary focus on Skype for Business/Teams and associated technologies.
You will have experience with VOIP / IP telephony / SBC and Voice gateways and advanced Windows server platform experience including AD, DNS, DHCP, and PKI.

What we are looking for:
  • Microsoft Communications certification (MCSE/MCP/PSLP)
  • Key Health Indicators for Microsoft communications technologies
  • Voice and Video call quality management for Microsoft and associated communications technologies
  • Enterprise Voice, SIP Trunking, PBX/Gateway (Audiocodes, Sonus, Squire) integration
  • Media flows in Microsoft and associated technologies
  • Networking essentials (CompTIA Networking+, Cisco CCNA, Microsoft Networking Essentials 70-058, Windows Server 2008 Networking Infrastructure 70-642)
  • Office 365 administration
  • Advanced Windows administration including Active Directory, DHCP DNS

Familiarity with:
  • Technical management of complex incidents and problems through to resolution
  • Excellent customer service and customer facing skills
  • Methodical and imaginative troubleshooting
  • PowerShell scripting and cmdlets
  • Research efficiently to come up with solutions in short time frames
  • Scope, manage and technically drive minor projects based on customer requirements

Location: Stoke Gifford, Bristol BS34 8HP. Free parking, 5 minutes walking from Bristol Parkway Train Station and just outside the M32.

Flexible working hours.

Applicable are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This job was originally posted as www.totaljobs.com/job/86713695

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