Collections and Recoveries Coordinator

Recruiter
Marc Daniels
Location
Bracknell, UK
Salary
Competitive
Posted
16 Jun 2019
Closes
01 Jul 2019
Ref
1166791368
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Marc Daniels are currently recruiting for a global business in Bracknell who are seeking a Collections and Recoveries Coordinator to join their financial services department.

Main duties of the Collections' role include:
  • Pre-Arrears Agreement Handling - speaking with customers who potentially will not be able to afford future repayments
  • Early arrears Agreement Handling - negotiate payment plans
  • Liaising with Customer Service Representatives or Door Knockers
  • Vehicle Repossessions - dealing with both the third-party agents who are actively trying to recover the asset
  • Compassionate Handling of Deceased Agreements
  • Identifying and referring any agreements that may potentially involve Fraud
  • Tracing of GoneAways
  • Referring agreements for potential Pre-Litigation Action
  • Shortfall liability - discussing outstanding liabilities with customers following the end of contract

The ideal candidate will have previous experience in a similar role and/or have a strong background in customer services; dealing with complaints.

You will be a great communicator and be able to build strong rapport with customers over the phone and via email.

In return, this company can offer a fantastic working environment and future progression.

By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website at http://privacy-statement; and explains how we will use your personal data.

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