Insurance Claims Administrator

Crisp Recruitment
Borehamwood, UK
15 Jun 2019
01 Jul 2019
Contract Type
Full Time
Role: Insurance Claims Administrator

Location: Borehamwood

Contract: Permanent

Hours: 37.5 Hours between 9:30am - 6:00pm Monday - Friday

Salary: £19,500+ 32 days annual leave + private health and dental and much much more

Must haves: Previous experience in insurance, strong administration skills, ability to investigate and problem solve, high attention to detail, strong data entry and time management skills

Do you want to be part of a large, vibrant team? Do you want to work for an established, leading specialist? Then please do read below;

We are currently looking for Claims Handler to join our clients busy Claims department. The main responsibilities of the role include processing new and continuing pet claims and communicating with third parties such as veterinary practices, agents etc as well as dealing with incoming phone calls and general administration within the department.

The post holder will also be required to process incoming emails from customers as well as other ad-hoc tasks on a day to day basis.

Key responsibilities:
  • Processing new and continuing Claims and dealing with all correspondence
  • Answering all calls promptly in an enthusiastic, courteous an efficient manner
  • Identifying and responding to the needs of customers, resolving queries where possible or passing effectively to Veterinary Technical Advisor's or the Management team
  • Applying detailed, up-to-date knowledge of products and procedures
  • Maintaining work service standards
  • Inputting all data and completing all related paperwork accurately

  • Previous decision-making experience
  • Excellent customer service skills
  • Ability to prioritise and work to deadlines
  • Strong attention to detail
  • Finance or Insurance industry experience, ideally claims background would be beneficial
  • Proven letter writing skills

Crisp Recruitment are an equal opportunities employment agency, we are working on behalf of our client to find suitable candidates for this position.


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