IT Support Engineer

London School of Science and Technology
24 May 2019
20 Jun 2019
Contract Type
Full Time
Location: London School of Science and Technology, Elephant and Catle campus

Job purpose:

Working as part of an IT Support team providing an excellent quality IT support service to the College campus including staff,students and visitors to the College.

Key responsibilities and accountabilities:

IT Support Engineer (first and second line support)

Provide a professional, effective and competent IT support service to students, staff and visitors.

* Assist/help students to log into computers, internet and Student Management System for the first time.

* Explain to students the procedures and policies of the safe computer usage.

* Assist students with day to day problems regarding computer log in and Student Management Systemlog in.

* Help lecturers to set equipment before the classes

* Carry out regular checks in the Library and classrooms

* Report any problems to the line manager

* Have a knowledge of Windows XP/7/8, server 2003/2008, active directory, exchange and MS Office

* Install and move PCs, printers, Fax, Switches/Hubs from one lab to another if required so.

* Install Printers, software on PC's under the instructions of line manager

* Install and replace network cables, phone lines, camera cables & shifting floor boxes under the instruction of seniors

* Install and move phone sockets, network sockets and camera sockets

* Check air conditions temperature and air ventilation in rooms to control heating and fresh air. All equipment to work on strict timing control to avoid wastage of electricity and equipment

* Take staff and student photographs for ID cards during the start of new intakes and during the year if replacement ID card is required

* Ensure line management are made aware of any serious incidents ( relevant to Electricity, Fire, or Health and Safety hazards)

* Assist with the production of ID cards, student photos, printings, etc.

* Act at all times to strengthen the professional status of IT services within London School of Science and Technology

* Assist students by providing guidance, investigating questions and troubleshooting issues for desktop hardware and applications, network connectivity and related issues

* Routinely interact and respond promptly to end user requests and enquiries via telephone, email and in person.

* Document reported problems and perform trouble ticket tracking, escalation, resolution, documentation and follow up

* Attend all mandatory, refresher and internal training courses

* To have a flexible approach to work if required to carry out other reasonable duties

* To maintain a high level of security and confidentiality of information in your work at all times.

Job Types: Full-time, Contract

Salary: £20,000.00 to £24,000.00 /year

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