1st line support

Talent Point
Surrey, UK
01 Jun 2019
20 Jun 2019
Contract Type
Full Time
Are you a 1st line support engineer looking to be part of a well-funded, global travel organisation?

Are you looking to work for a friendly, collaborative team with an amazing work culture?

If you answered yes to all the above, we have the perfect opportunity for you!

We are a global leader within the travel industry and we're currently going through an exciting period of growth and change so much so that we are consolidating our Service Desk teams. As a result, we are looking for a talented 1st Line Support to join our brilliant team based in Surrey.

As part of our 1st Line Support, your key responsibility will be supporting our scaling user base. Primarily you will focus your efforts on resolving 1st (and some 2nd) line desktop support issues such as password resets, Wi-Fi issues, building desktops, rebooting servers etc. Furthermore, you will be expected to resolve around 25-35 tickets per day - most of these are internal calls that are collated and auto-logged by our ticketing system.

To be successful in this 1st line support role we need you to have previous experience working in either as a 1st line support or a similar position where you have been supporting internal users and customers.

You will need to have experience working within an ITIL environment and be familiar with ticket prioritisation.

We use a lot of Microsoft products, so we need you to have support Windows 7 /8/ 10, Microsoft Office and Active Directory in your previous role.

Furthermore, we're looking for someone who is confident, skilled and professional with a friendly and fun demeanour!

In return, we will offer you a fantastic basic salary of 26k.

You will also receive an incredible benefits package which includes discounted flight/travel, a large training budget and ITIL certification training.

We also believe in a healthy work/life balance, we have plenty of social events/work lunches and nurture an environment of knowledge-sharing, collaboration and innovation.

Does this sound like the next opportunity and challenge for you!?


Talent Point is a Hiring Communications business, working as sole hiring partners with our customers. We've ripped up the rules and torn apart the job spec to give you total clarity and visibility, painting a vivid picture (approved twice, both at Line and C-level) of the way this company lives, breathes and behaves, and how your role will look over years not months. We present only three applicants for every vacancy so, where we do represent you, you have a very high chance of securing a role with pre-booked interview times to plan around, in-depth vacancy details and no delays. Are you ready to seriously invest in your progression? Let's design your future.

Talent Point is an equal opportunities employer and no terminology in this advert is designed to discriminate on grounds of gender, race, colour, religion, creed, disability, age, sex or sexual orientation or any other class protected by applicable law.

For information on how Talent Point manages and processes your personal information please see our privacy notice at talentpoint.co/privacy-policy

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