Governance Manager - Emergency Department

Norfolk and Norwich University Hospitals NHS Foundation Trust
Norwich, UK
14 Jun 2019
19 Jun 2019
Contract Type
Full Time
At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to 'provide every patient with the care we want for those we love the most', and if this inspires you and you share our values, we really want you to join our team.

Our values support our vision and guide the behaviour of everything we do, these are:

People-focused: We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.

Respect: We act with care, compassion and kindness and value others' diverse needs.

Integrity: We take an honest, open and ethical approach to everything we do.

Dedication: We work as one team and support each other to maintain the highest professional standards.

Excellence: We continuously learn and improve to achieve the best outcomes for our patients and our hospital.

Wish you were here..? Take a look at our recruitment brochure under the 'Further links' section to find out more about our Hospital and what we have to offer

Due to recent expansions and developments in our Emergency Department we are looking for a Governance Manager to join the team.

We have identified that to continually improve our service and strive towards the gold standard of care for our patients; the Emergency Department requires its own dedicated Governance Manager to focus on the care we deliver as part of our Emergency Service.

The existing governance team already provide high quality risk and governance support to our many inpatient and outpatient areas across the hospital. This is achieved through close working with the many Multi-Disciplinary teams we support.

The next step is to increase this close working with the introduction of this additional post to look after the Emergency Medicine team.

The successful applicant will need to demonstrate the ability to work closely with team members from all professions and with the wider risk team to help develop, coordination and management of key areas in respect of the Trusts Risk, Quality and Clinical Governance agenda and framework.

The ideal candidate will have had experience working in risk and governance, will have excellent communication skills as the post holder will be responsible for liaising with many senior clinical and non-clinical members of staff and will have the self-motivation and ambition to help us drive our service forward.

Duties will include:
  • To operationally lead the delivery of the Departments Clinical Quality and Governance Agenda, which includes clinical quality, risk management and patient safety
  • To act as a source of expert advice to managers and clinicians in relation to Clinical Quality and Governance issues To gather, analyse and interpret information in order to provide reports to Hospital Boards in respect of NNUH key quality indicators
  • To seek assurance that standards are being achieved or that actions are completed where issues are highlighted
  • To provide reports to the CCG in respect of clinical quality and governance as requested
  • To facilitate the investigation of serious incidents, internal investigations and complaints in accordance with Trust policies and procedures and ensure that lessons are learned are implemented, and shared within the Division and across the organisation
  • To link with Governance Managers from other Divisions across the organisation to ensure learning from incidents is disseminated and shared
  • To ensure the corporate policies and standards of Norfolk and Norwich NHS Trust are cascaded to clinical services and followed and audit plans in place to monitor compliance


Just think where your NNUH career could take you. Norfolk and Norwich University Hospital is the 6th largest acute hospital in the UK with new clinics and services being introduced each year, the possibilities are endless. With strong links to the University of East Anglia and Norwich Research Park we want to give our staff every opportunity and the support to achieve their potential.

Why Norwich?

In Norwich a staggering 77% of people say they love their job. Although less than 2 hours from London and serviced by excellent transport links , Norwich is one of few UK cities that still retain a strong local identity and with that a strong sense of community - people walk down the street and say hello to each other, baristas remember our coffee order, you get to know about interesting local projects.

This strong sense of self along with excellent shopping, eating out, affordable house prices and excellent schooling is why Norwich has been ranked by the Guardian as the best city to work in.

Full time: 37.5 hours per week - some evenings / weekends may be required.

Open for applications: 30th May 2019

Close for applications: 16th June 2019

For further details / informal visits contact:

Rachael Cocker, Winter Room Nurse Director: 01603 646040 ( Email address removed )


Frank Sutherland, Emergency Department Consultant: 01603 287452 ( Email address removed )

The Job Description provides details of responsibilities and requirements for this role. Please use your supporting statement to demonstrate how you meet the person specification.

DBS: If this post involves working with children or vulnerable adults the application form will ask for information regarding previous convictions as you will be required to undertake a Criminal Record and Barring Check known as a DBS check.

If you are a new employee or registering with the Staff Bank you will need to meet the cost of this unless your salary is less than point 9 of AfC.

NHS Service: Should you be appointed to the post we will need to establish any previous NHS service via the ESR IAT and we will accept the submission of your application as your agreement to this.

Tier 2 Sponsorship - (not apprenticeships): We are pleased to consider applicants who require Tier 2 sponsorship to work in the UK but it is unlikely that we would be able to appoint if a suitably qualified, experienced and skilled EU/EEA candidate is available.

UK Registration: You will need to have current UK professional registration where this is a requirement of the role.

Application: All our communication with you regarding your application will be by e-mail so please check your e-mails (and Spam) regularly.

We value equality in our team and recruit from all sections of the community. We recognise there is a wealth of talent among people who have a disability and if you meet the minimum criteria detailed in the person specification and have a disability, you may wish to be considered under the Guaranteed Interview Scheme by indicating this in the relevant section on your application.

Data Protection: A privacy notice detailing how we will handle your data is attached to this advert as a document. Your application will be transferred to our recruitment management system (Trac) once the advert has closed and you will receive notification then detailing how Trac will handle your data.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.

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