Telephone Technical Support

Recruiter
Reed
Location
Thames Ditton, UK
Salary
Competitive
Posted
16 Jun 2019
Closes
19 Jun 2019
Ref
1158066109
Contract Type
Permanent
Hours
Full Time
Telephone Technical Support

£18,000

Thames Ditton KT7


Fantastic opportunity for a candidate with customer services experience wanting to get into a career with prospects to move into true technical support 1st and 2nd Line

My client is a long established business and is seeking someone with customer services experience to take on a role providing telephone customer service and technical support to clients and end users of their on line payment system

Then role will initially focus on providing email support to users and once competent the role will extend to provide telephone and email support having been trained and have become and expert in the features embedded in the software

Your goal will be to identify and resolve all application questions raised by the clients/users and respond in well written emails so that they can follow the instructions to rectify the issue

Candidate's must be;

Customer service orientated

A skills communicator

Enthusiastic & proactive

Have good time management and be able to priortise

A team player who can work independently also

Calm and work well under pressure

IT literate

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