Job Title: Team ManagerLocation: LeedsSalary: Depending on experience About the roleResponsibility for a team of people ensuring that they are effectively managed. Coaching and mentoring each member of the team to ensure they are achieving their targets and productivity levels and managing any performance issues in line with company policy and client requirements.What you will do1. Inspire ActionSupports the Operations Director, Head of Remortgages and OperationsManager with delivery of the strategy and deputises for the Operations Manager in their absenceTake responsibility for actions and decisions and confidently delegates2. Be PositiveDemonstrate responsibility to be flexible and adaptable across the company to meet the needs of the businessProactively champion change and encourage the team to positively implement changes3. Demonstrate IntegrityEnsuring compliance with the relevant regulatory/ legal requirements within your departmentResolve complaints where appropriate and ensure adherence to company complaints policy4. Support your TeamSet Individuals objectives and carry out one to ones managing individual's performance in line with department policiesProactively manage both good and poor performance to ensure consistent treatment of team members resulting in a high performing team5. Drive GrowthDemonstrate marketplace insight by evidencing an understanding of the competition and industry trendsParticipate in client meetings and present solutions and services that add value and meet client's needs6. Deliver Service ExcellenceEnsures the team provides a high-quality customer journey through their interaction with customersDemonstrate an understanding of client SLA's to ensure the department meets the client's requirementsYour skills and experience will include:To be able to deal with high level complaintsConfident outgoing personality and able to communicate effectively with all levels of staff and clientsGood organisation and communication skillsAbility to coach and mentor individuals to get the best results out of themPrevious people management experienceExperience of handling changeExcellent presentation skillsExperience of Remortgage or Conveyancing environment would be advantageous About Capita Optima LegalAs Part of Capita plc's Specialist Services Division, we successfully combine over 30 years' experience as a trusted law firm with the operational expertise of the UK's leading technology-enabled business process management and outsourcing solutions provider.Through this unique partnership and our ABS status we are able to access greater levels of investment and expertise in the latest digital innovations, technologies, systems integrations, people and customer service excellence, which together deliver outstanding results for our financial services, corporate, public and private sector clients.What's in it for you?As well as a generous basic salary, we'll give you23 day's holiday, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.What we hope you'll do nextHelp us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply so you can contact firstname.lastname@example.org guidance.Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.