Junior Developer

Recruiter
Frankly Recruitment
Location
Malmesbury, UK
Salary
Competitive
Posted
31 May 2019
Closes
19 Jun 2019
Ref
1157164584
Contract Type
Permanent
Hours
Full Time
Junior Developer

This is a great career progression role suiting someone with experience within a IT department or Fleet management role ready for a next step into developing.

£22-28k PA Dependant on experience

Based in Malmesbury

Role specific accountabilities
  • Undertake a range of administrative tasks which will require a relatively high degree of personal responsibility and judgement with little close supervision, although still subject to overall well-defined limits.
  • Take ownership for specific tasks as defined below:
    • Data management.
    • Application development.
    • Continual liaison with colleagues to facilitate the effective processing of customer requests submitted to support facility, including:
      • Editing and creating reports in response to customer requests.
      • Editing and creating data imports.
      • Clarification of requirements as necessary.
      • Verification of solution and confirmation to colleague(s) and/or customer(s).
    • Resolution of technical 'bugs' highlighted by customers and/or colleagues, prompt escalation to IT director where resolution is outside of remit, and ensuring originator(s) are kept informed of fix progress/completion.
    • Monitoring IT error logs and 'websupport' folder.
    • Ensuring all customer activity is recorded on CRM.
    • Collate and provide data to line manager for KPI reporting as defined.
    • Contribution to appropriate projects as required, to facilitate the continuous evolution and improvement of software.


Knowledge

A working knowledge of Microsoft Office, including Outlook, Word, Excel and Powerpoint.

Required

Reasonable knowledge/understanding of general office systems and procedures.

Required

IT/web/programming/database management knowledge

Required

ASP.NET / VB.NET / C#

Required

Some knowledge of fleet administration or other similar area of work.

Desirable

Javascript / JS Frameworks

Desirable

Qualifications

A sound general level of academic education with a minimum of 5 GCSEs, which must include English and Mathematics.

Required

Specific IT qualification(s)

Desirable

Skills

Good, accurate keyboard skills and ICT competence.

Required

Able to communicate with a variety of people in a positive, helpful manner.

Required

Able to deal effectively and accurately with written/telephone enquiries using clear, concise English.

Required

Can work to achieve both individual and departmental metrics.

Required

Is able to identify risks in interactions with customers, and suggest ways of overcoming them.

Required

Is able to deal with challenging queries in a high quality, customer focussed way.

Required

Committed to continual service improvement, and shows willingness to learn new skills as required.

Required

Able to be flexible to maintain high quality customer service during periods of increased demand.

Required

Leadership skills

Able to resolve problems and adapt to change.

Required

Maintain constructive links with colleagues and work collaboratively to deliver targets.

Required

Receive feedback and learn from mistakes for continuous self-development.

Required

Experience

Experience of working in a similar programming role.

Required

Experience of working to challenging deadlines and defined metrics.

Required

Experience of reading, inputting and manipulating data.

Required

Experience of working in a customer services or contact centre role.

Required

Experience of contributing to customer satisfaction levels within a team or department.

Required

Experience in problem solving through the use of exploratory questions.

Required

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