Contract Manager

Euxton, UK
15 Jun 2019
18 Jun 2019
Contract Type
Full Time
Company Description
Delivering the exceptional, every day

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture - our core values and how we behave:
o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
o Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.


• Knowledge of relevant proceedures
• Level of coustomer Service
• Team Player
• Health and safety awareness and knowledge
• Communication
Job Description
Job objectives and responsibilities
• To be responsible for the overall delivery of Contracts Management, Client Liaison across a production facility and, monitoring of suppliers and contractors.
• To have full ownership of the P&L for the contract.
• Meet and exceed all SLA's and KPI's as detailed within the contract across all service lines.
• To successfully manage and grow the contract(s)
• To support the Operations Supervisor with the day to day management of the team(s) and supply chain.

Main duties
• To liaise with the Branch Manager regarding progress and issues arising as appropriate.
• To ensure that the Painting Teams are following specifications and Health and Safety procedures
• To liaise with the Client to ensure their requirements are understood and all contract requirements met.
• To attend meetings as required.
• To build strong partnerships with the Client.
• Ensure a joined up approach is taken to deliver the service
• Promote a customer first attitude and encourage behaviour to achieve customer based KPI's
• Utilise all available reports to maximise productivity including CVR's, Programmes of works, site files
• To clearly communicate company policies and procedures ensuring compliance with the company's systems.
• Ensure Health and Safety policies and procedures are implemented and monitored, working closely with and seeking guidance from the Health and Safety team as appropriate.
• Ensure HR policies and procedures are implemented and monitored, working closely with and seeking guidance from the HR team as appropriate.
• To carry out operative MiReviews annually and review objectives set.
• To assume responsibility for supervision of operatives working closely with site staff
• Attend team/management meetings
• Be proactive and optimise workforce productivity and minimise downtime of operatives
• To maximise customer satisfaction.
• Work closely with the management team to ensure that materials purchasing is managed correctly.
• Carry out 1:1's with foreman/operatives on a regular basis
Person Specification

• You will have strong organisational and time management skills and be able to multi task effectively.
• You will have good leadership skills, be customer focused, forward thinking and professional.
• You will have excellent communication skills, a "can do" attitude with an eye for detail and be able to transmit and encourage that attitude.
• You will be prepared to attend all training courses to ensure you have the skills to carry out your duties as required - this includes IT, H&S, Communication & other mandatory courses as required
• Experience of managing a P&L
• Flexible approach to duties
• Able to work on own initiative
• Able to plan and organise workload
• Able to complete paperwork and forms accurately and legibly
• Able to communicate well both written and verbally with colleagues and customers
Additional Information
Health and Safety responsibilities
• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

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