Part-Time Complaint Handler

Easyweb Agency
Gloucester, UK
15 Jun 2019
18 Jun 2019
Contract Type
Full Time
Part-Time Complaints Handler | Insurance

How important is part-time working to you, have you been looking for a work life balance but to no avail. We have a fantastic job opportunity that may be of interest.

  • You are an experienced insurance professional with solid technical experience
  • You are able to handle complaints over the phone in a calm methodical manner
  • You live in the Gloucester area, a role nearby would be ideal
  • You are qualified CII or working towards this qualification
  • You have proven experience in a similar role

Location: Gloucester, commutable from Cheltenham, Stroud, Worcester

Salary: £23,000 pro-rata (16 hours)

Day to day duties:-
  • The role is 16 hours per week over 2 days
  • Providing management reports
  • Point of contact for complaints
  • Own all final response complaints
  • Assess quality standards, this includes calls, literature, documents & files
  • Knowledge of ICOB's to ensure marketing information is correct

Keywords:- CII, part-time. P/T, work life balance, insurance, DISP, ICOBS, ICOB's, complaint, complaints, complaint handler, complaint handling, customer service, FCA, root cause

This vacancy is being advertised by EasyWeb Agency, the services advertised by EasyWeb Agency are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.

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