Customer Service Consultant

Recruiter
Acorn Recruitment And Training
Location
Chippenham, UK
Salary
Competitive
Posted
15 Jun 2019
Closes
18 Jun 2019
Ref
1161641055
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
An exciting opportunity has arisen for a Broker Service Consultant to join an expanding financial services team in Chippenham.

Main activities / duties

*Receiving and Assessing new applications (including regulatory FIT test).
*Updating and maintaining all appropriate systems.
*Liaising, on a regular basis, with both internal and external contacts.
*Proactively managing the on-boarding process.
*Working collaboratively as part of a wider Broker Services Team.
*On-going maintenance of Broker Service requests.
*Provide post-appointment support for customers.
*Ad-hoc projects as and when required.

Required experience / skills / attributes

*Experience of building successful relationships with internal and external
stakeholders.
*Excellent customer service and communication skills, both written and verbal.
*Ability to work methodically and accurately on multiple administrative tasks.
*Organised and efficient with a high standard of attention to detail.
*Ability to work to tight deadlines, meet set targets and plan work to make best use
of time.
*A strong team player, with ability to work both collaboratively and under own
initiative.
*Able to think outside the box.
*Positive Attitude.
*Ability to work with limited supervision and take appropriate decisions.
*Self motivated, able to complete tasks and exercise judgement.
* Strong IT skills - Microsoft Office Suite.
*Relevant financial services qualification (e.g. FPC1; CeMAP 1 or equivalent)
desirable.
*GCSE Maths / English (grade C or above).
*Customer Services background essential.

Confidentiality

High level of confidentiality required due to handling of sensitive commercial and personal data.

Monday to Friday office hours.

Salary:

- £20,000 - increase in salary within 24 months to £26,000.
- Excellent benefits package.

Acorn Recruitment acts as an employment agency for permanent recruitment.

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