Helpdesk Manager

Recruiter
ENGIE
Location
Suffolk, UK
Salary
Competitive
Posted
24 Jun 2019
Closes
30 Jun 2019
Ref
1182152551
Contract Type
Permanent
Hours
Full Time
ENGIE are recruiting for a Helpdesk Manager for a multi - contract helpdesk to be based at RAF Lakenheath, IP27 9PP in West Suffolk. This is a permanent full time role working 40 hours per week. On offer is a salary banding of £28,000- £30,000 dependent upon skills and experience.

General Overview:

The Helpdesk Managers primary role will be to manage a team of 15 helpdesk administrators delivering 3 different contract portfolios from one location.

This role will form an essential part of the operational team and will be client forward facing, the candidate will need to have excellent communication skills to ensure all operational and contractual obligations are adhered to mitigate risk to ENGIE. We are looking for a confident, experienced a driven individual with good planning and organisational skills

Main Responsibilities/Duties Include:

*

Mobilise and managing the administration team to delivery each contract requirements.

*

Produce monthly KPI reports with support from the admin team and Contract Managers.

*

Support each contract team and liaise with the client and end user.

*

Attend client monthly meetings with each contract manager.

*

Set up CAFM system and supporting reports and liaise with central support functions.

*

Report on helpdesk activities and KPI's.

*

Assist admin team with contract cover, taking calls, logging jobs, dealing with the end user.

*

Deliver staff briefings and tool box talks.

*

Promote and drive the company values.

*

Keep up to date with industry developments, driving innovation and effective change.

Required Qualifications, Skills or Experience:

* Management qualifications or previous experience of helpdesk management

* Good I.T skills and qualifications particularly Microsoft word and excel

* FM contract background preferred

* Strong communication skills

* Helpdesk experience

* Qualified to a degree level or equivalent (desirable)

For this role you must have evidence of right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

This job advert is supported by the ENGIE Resourcing Team. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.

"if you are a disabled applicant and meet the minimum outlined in the job description, you will be given the opportunity to demonstrate your abilities at interview

Similar jobs

Similar jobs