Service Delivery Manager

Obscurant Recruitment
East London, UK
15 Jun 2019
19 Jun 2019
Contract Type
Full Time
Service Delivery Manager - Based East London

Salary up to £55,000 depending on experience and excellent benefits

This is an exciting opportunity to join a leading technology company who are innovative and offer a variety of products and be responsible for helping shape the development and commercial success of current and future projects.

This is a key senior management role for a service delivery manager who is passionate about technology and eager to accept new challenges and work with UK and international colleagues

You will be responsible for overseeing key functions within the support and deployment aspects of the business to deliver a high-quality service to end users to ensure service support and delivery processes are in place to meet business needs and understand business problems and opportunities in the context of the customer's requirements, and work with all parties to deliver solutions that enable the organisation to achieve its goals.

Candidate and Duties
  • You will be an experienced service management professional with a keen interest in the financial services industry and passion for service improvement.
  • Technically savvy with the gravitas to engage main stakeholders within a client facing role.
  • Must be a proactive, goal orientated, 'hands on' and willing to go the extra mile
  • Demonstrate experience of leading or managing virtual teams
  • Experience of managing 3rd parties and 3rd party delivered services
  • Service management or support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
  • Demonstrate leadership and people management skills
  • Excellent written and verbal communication skills
  • Excellent customer facing/customer service skills
  • Able to work under pressure and meet deadlines
  • Flexibility to work shifts or out of hours working
  • Highly organised and manage sensitive and confidential information
  • Self-motivated, take responsibility and prioritise tasks and time efficiently
  • Able to demonstrate initiative and a proactive approach daily tasks
  • You will agree goals with the deployment team - work with the team to ensure that requirements are fully understood and that the design/implementation meets the customer's needs.
  • Schedule, monitor and review software installation and deployment, configuration and customisation
  • Lead our service delivery team fielding and resolving support inquiries from customers, engaging the wider engineering team as required
  • Own our escalation process and serve as initial escalation point.
  • Own our incident response process, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
  • Work directly with developers, product owners and project managers to ensure that customer issues are resolved as expediently as possible

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