Software Support Administrator

Recruiter
OSR Recruitment Services
Location
St. Neots, UK
Salary
Competitive
Posted
15 Jun 2019
Closes
18 Jun 2019
Ref
1181607296
Contract Type
Permanent
Hours
Full Time
We are currently working with a market leading software consultancy, who offer online property management solutions to a number of clients. As part of their recruitment spree, they are now seeking a Software Support Administrator to join them on a permanent basis

You will be working as part of their Agile Software Team, actively engaging in support issues for their flagship, market-leading, property management SaaS solution. In addition to this you will also be responsible for providing support across the business for our internal management system

Responsibilities:
  • First and second line telephone and email client support, using our Zendesk support suite.
  • Escalating queries to the appropriate Account Manager.
  • General system administration, including data integrity checks and maintaining quality systems.
  • Regular client reporting, creating and maintaining PDF style reports, and issuing to clients.
  • Contributing to new system builds, and implementing technical solutions with third party data providers. This will involve working closely with the Transition/Mobilisation team.

Skills:
  • Excellent communication skills
  • Strong I.T. skills
  • Technical, process driven mindset
  • Desire to learn with a strong work ethic
  • A customer focused attitude

Benefits:
  • 34 days' annual holiday, including bank holidays
  • Private medical cover, life insurance, pension contributions
  • Bonus scheme linked to company & individual performance

We will endeavour to respond to your contact/application within 48 hours, but due to the volume of applications we receive on a daily basis, if you haven't heard from us within 4 working days, please consider your application unsuccessful.

This advert has been posted by a recruitment agency acting on behalf of a client.

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