Service Desk Technician

ShortList Recruitment Limited
Preston, UK
14 Jun 2019
18 Jun 2019
Contract Type
Full Time
Service Desk Technician

ShortList Recruitment are looking for an Service Desk Technician to join a rapidly growing business in Preston.

The Service Desk Technician will be part of the team which looks after the company's servers, network and provide desktop support.

An excellent Service Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and be calm in the event of an IT incident.

The goal is to ensure that the business is able to use the IT assets and systems with maximum availability and to do it in a way that makes it a positive experience for our internal customer.

You will be responsible for troubleshooting and diagnosis of errors, as well as work on technical projects. Responsibilities of the Service Desk Technician:
  • Desktop support for Windows and Mac OS X systems, including Microsoft Office.
  • Remote support.
  • Escalation of more complex issues.
  • Administration of Linux and Windows servers.
  • Monitoring I.T. systems and responding as appropriate.
  • Hardware and software repairs

Essential Experience for the Service Desk Technician:
  • Windows Desktop support
  • Microsoft Office
  • Active Directory
  • Networking (routers, switches, firewalls)
  • Virtualisation
  • Backup technologies
  • DHCP/DNS/Group Policy experience

If you have any of the following it would make your application for the Service Desk Technician stand out:
  • VMWare and other virtualisation technologies
  • Microsoft Exchange
  • Networking TCP/IP, DNS, VPN's & router configuration
  • Hosted / IP telephony systems & SIP trunks

The Service Desk Technician position is offering a competitive salary of up to £25,000 plus great benefits.

If you are currently a Service Desk Technician looking for your next challenge, click APPLY NOW for immediate consideration!

ShortList Recruitment is acting as an Employment Agency in relation to this vacancy.

ShortList specialise in the full spectrum of IT positions, from CIO to Helpdesk Analyst, on both a permanent and contract basis.

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