2nd Line IT Support Engineer

YourRecruit IT Ltd
Hatfield, UK
14 Jun 2019
18 Jun 2019
Contract Type
Full Time
£27,000 to £30,000


Due to the nature of this role, a driving licence and car are required.

Our client is an experienced and growing national IT technical services organisation. Investing heavily in state-of-the-art Server Consolidation, Cloud and Business Continuity technologies, this is an exciting opportunity for any Field Support Engineer who is seeking technical and career development. Describing themselves as being at the forefront of technology, they are dynamic, prioritising the latest technologies in their installs. Not only that, but they invest heavily in their staff, which they see as the key reason for their incredible success.

Our client is seeking a self-motivated, enthusiastic and adaptable 2nd Line Support Engineer to join their existing team. Having demonstrable MSP experience and being equipped with excellent customer service skills are a must. The successful candidate will have Certifications already, but the client will also continue to progress them through industry certifications.

This is a diverse technical role dealing with both small and large SME type clients, using mainstream technologies such as VMware, Windows 201x, Cisco/Draytek WANs as well as Cloud 365 services. The ideal candidate will be a key part of a highly motivated technical team and have excellent customer interaction skills. An ability to document customer issues and articulate in non-technical jargon are essential.

Key Responsibilities:
  • Provide on-site, remote and email support
  • Diagnose and troubleshoot both hardware and software issues
  • Identify billable work and estimate solutions
  • Accurately log work and maintain company systems
  • Implement new solutions
  • Ability to research new solutions would be useful
  • Escalate issues as required
  • Assist in any other general tasks that may arise
  • Monitor Service Level Agreements and prioritise work to stay within SLAs
  • The Technical Analyst/Engineer will report directly to the Regional Manager

The Successful IT Support Engineer will have:
  • Onsite & Remote Experience
  • Worked in an MSP environment
  • Server experience
  • VM Ware
  • Cisco/Draytek WAN's
  • Active directory
  • Microsoft exchange
  • Office 365
  • At least 3 years' experience of installing and maintaining Windows IT solutions within a commercial environment in the U.K
  • Windows 201x certifications such as MCSA, MCSE

This position will suit someone with a minimum of 3 years IT experience looking for a wider set of installations to work with whilst providing strategic input.

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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