Software Integrations Engineer

Sharpe Recruitment
Newcastle Upon Tyne, UK
14 Jun 2019
17 Jun 2019
Contract Type
Full Time
Software Integrations Engineer
Newcastle upon Tyne
£22k - £25k

The main objective for the Software Integrations Engineer role is to integrate and launch new clients onto our Client's software platform, whilst offering high quality technical support to ensure clients expectations
are exceeded and business retained.

Key Software Integrations Engineer Responsibilities
• Responsible for all client integrations onto our Client's software platform across partner and mobile channels.
• Trouble-shooting any issues within client set-up or integration.
• On-going technical support of existing clients.
• Presenting the platform and solutions to new and existing clients.
• Technical consultant for the client base to optimise existing tracking configuration.
• Owner of internal and external support system.
• Training of Our Client products to external clients.
• Providing technical documentation for both internal and external use.

Essential Software Integrations Engineer Knowledge, Skills and Experience:
• Experience in technical support and customer service
• Ability to communicate and present technical information to a non-technical audience
• Ability to prioritise multiple tasks to meet deadlines
• Enthusiasm to learn and improve
• Strong teamwork and work ethics
• Positive attitude and can-do personality

Desirable Knowledge, Skills and Experience:
• Sound knowledge of APIs and functionality
• Problem solving skills and analytical ability
• Knowledge of PHP/MySQL/jQuery
• Experience in affiliate marketing.

Technical Support / Consultancy
In addition to on-boarding new clients, you will be responsible for providing a high quality
support for existing clients. This includes tasks such as:
• Troubleshooting technical queries (from both external / internal teams) via a ticketing system
• Leading technical meetings to discuss on going projects with the client
• Training new or existing clients
• Debugging technical issues relating to the tracking of a client

If you are interested in the advertised position for a Software Integrations Engineer please 'Register your interest' through the requested method and we will be in touch shortly with regards to your suitability for the role.

Sharpe Recruitment Ltd is a North East based consultancy, dedicated to placing professionals in rewarding jobs throughout the North of England across a variety of disciplines including Digital Media, Design, Development, Creative Advertising, Sales & Marketing, Tech & IT.

Skills Required

Qualifications Required

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