Quality Improvement Lead

Domus Recruitment
Colchester, UK
14 Jun 2019
19 Jun 2019
Contract Type
Full Time
An excellent opportunity for a Quality Improvement Lead has arisen to join this well-respected group of care homes with a great ethos and reputation. With community-based residential care settings, they support adults over the age of 18 with Autism, Learning Disabilities, Mental Health conditions, Prader-Willi Syndrome (PWS) and behaviours that challenge.

You will work closely with the Quality Team, Service Managers and Operations Directors in the monitoring and embedding of an ongoing person centred and quality improvement culture throughout the organisation.
You need to be flexible with travel and accept that the occasion night away may occur!

Quality Improvement Lead - Responsibilities:

• Exercise strong practice leadership in a style and manner consistent with the company's values, sharing best practice, positively influencing colleagues at all levels, and encouraging reflective practice and a culture of continuous improvement.
• Working with the Director of Quality, develop and implement appropriate professional standards and monitor adherence to policies and procedures at all levels within the division to ensure continued compliance.
• Ensure compliance with all regulatory and company quality and policy requirements through auditing, review visits to sites that will take place as a minimum, each quarter.
• Responsible for ensuring site governance and robust systems, tools and processes are in place, and that sites have a working knowledge of these, to ensure compliance processes are implemented and audited effectively.
• Ensure that all auditing and governance requirements are met at each site on an ongoing basis at each site within span of control, including personally completing site quality inspections for each service on an agreed timetable to meet company and regulatory requirements.
• Motivate, monitor and coach Service Managers to ensure they are delivering services of the optimum quality
• Develop manage and maintain strong working relationships with both internal and external stakeholders in regards to complaints and incidents. Take a strategic overview of all issues relating to health, safety, regulatory compliance and service quality using early warning indicators, data and soft intelligence available within the division
• Work with the Operations Director to investigate and respond to complaints and serious incidents regarding sites in the allocated region and ensure the identification, sharing and implementation of any lessons learned as appropriate
• Ensure all agreed reporting is up to date, specifically take responsibility for weekly reporting of business improvement or difficulties to the Operations Director.
• Take an active part in the Divisional Business Review process as required and ensure the reporting of appropriate information in a timely manner to inform the process
• Work with the Operations Director and Service Manager to professionally manage safeguarding issues, liaising with all stakeholders and working at all times to support the individual and protect the reputation and interests of the organisation. Communicate progress and findings promptly to the Director of Quality and the Operations Director.
• Build strong relationships with all decision makers and stakeholders in the commissioning of services and the placement of individuals where appropriate.
• Maintain an overview of quality for the identified region and work proactively to identify themes and trends and seek proactive solutions both at individual site level and regionally
• Under the direction of the Director of Quality support individual services and the region to achieve quality improvement objectives and recommendations for the division.

The ideal candidate will have:

• Expert specialist knowledge of leading, implementing and reviewing quality initiatives in a related business environment.
• Educated to a degree level or equivalent the post holder will have extensive experience of managing and leading ?good' adult social care services and have knowledge and experience of managing change, quality improvement processes, and site turnaround.
• Will have detailed and up to date knowledge of the social care industry, regulatory matters and current best practice.
• A valid UK driving licence is essential for the role and is regular CPD to ensure the role holder is up to date and credible in a wide range of areas. In addition, they will be expected to undergo specific statutory and regulatory training as the role requires from time to time.
• Experience of discussing issues with, and presenting findings to, senior management teams.
• Strong report writing skills with the ability to present information (both financial and non-financial) and recommendations in a clear and logical way.
• Registered Nurse, Social Worker or equivalent professional qualification with demonstrable experience of working within Learning Disability services is desirable but not essent Quality Improvement, Governance, Quality

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