Product Assessor

Basingstoke, UK
14 Jun 2019
27 Jun 2019
Contract Type
Full Time
Product Assessor

Location: Basingstoke

Salary: Competitive

Hours: 36.5 hours a week Monday to Friday

Job type: Permanent, Full-time

Blatchford is a world leading rehabilitation provider with clinical expertise in prosthetics, orthotics, special seating and wheelchairs. We design and manufacture the multi award-winning Endolite range of lower limb prostheses and provide clinical services to the NHS, military and patients internationally. With 128 years of innovation and expertise behind us, we produce the world's most advanced microprocessor artificial limbs.

We now have an excellent opportunity for Product Assessor, to join our technical support team based in Basingstoke.

The product assessor is responsible for decontamination and initial assessment of all returned products.

Responsibilities of the Product Assessor:
  • Decontaminate returned product
  • Assess returned product for warranty qualification and technical issues
  • Provide support to the technical support administrators
  • Assist with product related investigations
  • Provide appropriate communication of technical details and information to customers & internal departments
  • Build and maintain internal and external working relationships
  • Enable the most appropriate outcome for both the business and its customers
  • Prioritize own tasks when required
  • Record Keeping
  • Ensure Technical knowledge remains up to date
  • Assist with and advise on returned products
  • Comply with Health and Safety
  • Comply with Data protection rules

Requirements of the Product Assessor:

Therefore, it is essential that the successful candidate has excellent attention to detail, communication and interpersonal skills; being able to build good working relationships with team members and other departments.

Therefore, we are ideally looking for individuals who have experience working in a service industry; Electronic/Electro-mechanical assembly experience and knowledge of Medical devices industry are desirable though not essential. Experience working in the prosthetics industry is also highly advantageous. The ability to communicate at a technical level, prioritisation and attention to detail skills are essential, alongside excellent communication and customer service skills.

We offer competitive salaries, excellent benefits and the opportunity to work in a unique industry, which brings exciting challenges.

If you feel like you meet he above criteria for the Product Assessor, then please apply now!

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