Call Listening Administrator

Usay Compare
Gloucestershire, UK
14 Jun 2019
28 Jun 2019
Contract Type
Full Time
Do you want to work with an excellent team with a friendly, fun and supportive working culture?

Are you looking to work for a company who will provide full training and continuous coaching and development to maximise you potential?

Usay Compare are looking for motivated and professional individuals to join their Quality Assurance in South Cerney, Cirencester.

We are the UK's largest Private Medical Insurance Intermediary, working with all the leading insurance providers in the country.

Our goal is to find our clients the best Medical Insurance policy which is tailored to their needs and budget. We live and breathe our mission statement, "Honesty... and the best policy".


Listen to, review and assess the advice given by Sales Advisors to ensure that the clients' overall needs have been met, and that all advice and documentation issued meets the required standards.

Reporting back to the QA Team Leader

Identifying circumstances when product recommendations could be improved upon.

Monitoring compliance with Financial Conduct Authority (FCA) regulatory requirements.

We are looking for someone who:

Has a strong eye for detail

Demonstrates professionalism, integrity, credibility and commitment

Has excellent written and verbal communication

Has the ability to develop positive relationships with colleagues

Has strong listening and analytical skills

Has sound judgement and reasoning skills

The ability to work on your own initiative and under direction where appropriate

In return Usay can offer you:

A competitive basic salary of £17,500 per annum

Performance based bonus scheme of £1000

Regular Performance Incentives (In March we rewarded a number of employees with a day at the races with spending money included!)

28 days holiday. We do open on Bank Holiday's as a business, however, if you do work a Bank Holiday you can take the leave at another time to suit you.

Friendly, fun and supportive working culture

Full in-house training programme with continued training and development

Contributory pension scheme and discounted Private Medical Insurance

Excellent facilities, including spacious break out areas and a well-presented office

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