Shop Manager

SVC Group
Sudbury, UK
14 Jun 2019
29 Jun 2019
Contract Type
Full Time
Shop Manager (and Duty Manager)

Full-time (four week days and working alternate weekends)



You will deliver a fantastic shopping experience in a safe and secure environment for all our customers.

You put the team and our customers at the heart of everything you do; leading, coaching and communicating. You will live and breathe our family business values, putting us at the heart of the local community.

Key duties

* Lead a small team to plan and organise day to day work according to annual and seasonal team goals (as directed by your manager - which feed into the overall business strategy) and create a positive culture which is focused on maintaining high standards, by inspiring and developing talent within your team

* Take responsibility for your team (and wider team in absence of managers)

* Ensuring we meet a high level of retail standards for example, stocking up, cleanliness, merchandising and driving sales through excellent customer service

* Ensuring your team is working efficiently and know their tasks for the day/week. Planning rotas and holidays so that we are adequately staffed

* Work closely with retail colleagues, buyers, visual merchandising and communications teams to plan ahead - ensuring hot spots and display areas are eye catching, seasonally relevant, link into communication themes and have the right POS

* Line manage your team - conducting informal and formal catch ups, coaching and supporting them to be the 'best they can be' in their role, managing performance, managing absence and holidays, and organising training & development opportunities. Work with your manager to deliver inductions, training, disciplinary, grievance, performance meetings etc.

* Take the lead on coming up with experiential ideas for your department e.g. product demonstrations, opportunities for customers to trial/taste/touch/smell

* Be a great role model for your team; delivering excellent customer service, confidently answering customer queries and being the point of call for customer complaints

* Assist managers and senior team, as required, taking on specific projects to improve running of the business

* Taking role of Duty Manager e.g. key holder - opening and closing, cash management, customer queries/complaints, liaising with office

* Ensuring health and safety duties are met

Your capabilities

* You are confident in dealing with members of the public and can effectively deal with difficult customer queries and ensure that all customers leave with a smile on their face

* You can follow instructions from your manager, and must be able to work on your own initiative and prioritise tasks effectively

* You can lead with authority and inspire and motivate your team, acting as a positive role model and encouraging each team member to be at their best

* You are a clear communicator and can use a variety of methods to keep the team well informed

* You react well in a crisis, and can think on your feet to problem solve

* You have in-depth knowledge of standard retail procedures such as merchandising and stocking up, customer service, product knowledge, cleanliness and health & safety

* You are always looking for ideas and opportunities to maintain and improve our garden centre of excellence status

* With your guidance, your area of work will always be a safe place to work and shop


* Proven experience at retail sales/manager or similar retail position, and can clearly demonstrate leadership skills

* In-depth knowledge of standard retail procedures such as merchandising and stocking up, customer service, cleanliness and health & safety is essential

* Proven ability to take initiative, set standards, motivate colleagues and excellent product knowledge

* Excellent communication and customer service skills essential

* Good standard of English and Maths

* Good IT and technology skills

* Smart appearance

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