Technical Manager

Recruiter
Polytec Personnel Ltd
Location
Cambridgeshire, UK
Salary
Competitive
Posted
14 Jun 2019
Closes
03 Jul 2019
Ref
1180989732
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
We are looking for a Technical Manager to manage the Engineering team of a company based just outside Cambridge.

Responsibilities

* Schedule engineer time both in and out of the office in terms of customer facing visits and office-based tasks to maintain customer satisfaction and core values
* Manage the priority of the "Software Support Issue" items and manage weekly meetings with the PC Software team to ensure timescales are met and conflicts resolved
* Write Technical documentation for a range of purposes, from software requirement specifications to customer facing user guides and technical magazine articles
* Contribute to Software development direction and represent customer feedback received.
* Attend conferences both as a network exercise and market observer, presenting technical background of company products when appropriate
* Assist production and repairs department to diagnose issues related to return products, and production enquiries regarding programming code and datasets
* Attend onsite visits to assist customers and deliver projects at customer facilities and trackside and provide feedback through internal reports
* Work with the commercial teams to understand customer enquiries and requirements to assist on project proposals and provide recommendations to the system architecture
* Work with the marketing team to continually develop online customer support presence utilising modern technology and interfaces
* Deliver training sessions both internally to colleagues and new employees, as well as externally to customers

Requirements

* Qualified to degree level in a related engineering discipline
* Significant demonstrable expertise (typically equivalent to at least 8 years of experience) in using motorsport electronics systems such as engine control systems, data loggers and power management units including system configuration and data analysis
* Demonstrable expertise (typically equivalent to at least 3 years of experience) in managing a small team of engineers
* Ability to lead by example and to be driven by customer satisfaction and core values
* Proven numerical and analytical skills
* Strong communication and team working skills
* Eye for detail and problem-solving ability
* Ability to manage the work schedules and personnel requirements of a team of engineers that often work remotely
* Proven customer support experience including trackside working with appropriate safety consideration
* Ability to contribute and lead projects effectively, often involving other departments within the business
* Understanding of common motorsport data communication methods such as CAN, RS232 and Ethernet.
* Willingness to travel

The following would highly advantageous:

* Competent in Engine control and chassis systems.
* Management training qualifications.
* Knowledge of high-performance wiring design to military specifications.
* Experience working directly within a motorsport team at a high level. (e.g. F1, WRC, LMP, GTE)
* Understanding of Automotive communication methods such as LIN, Flexray and EtherCAT
* Appreciation of auto-coding and developing engine control strategies in Matlab/Simulink

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