Senior Account Manager IT

Recruiter
Siamo Recruitment a division of Siamo Group
Location
Gloucestershire, UK
Salary
Competitive
Posted
14 Jun 2019
Closes
27 Jun 2019
Ref
1180986975
Contract Type
Permanent
Hours
Full Time
Due to exciting developments we are seeking an experienced Senior Account Manager to join our client's organisation to oversea operation ad ensure the smooth running of Client Accounts. This will be a varied role that will see the successful candidate exceed expectations and go above and beyond, running a high profile contract of both strategic development and hands-on operational management of the client Account. The successful candidate will be a part of a forward thinking, innovative organisation that is known nationally.

Key Responsibilities:

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To exceed the agreed KPI/SLA targets

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Identify key areas of improvement with regards to work-flow

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Maintain the ongoing day-to-day relationship with the customer by email, telephone, or face-to- face.

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Provide proactive performance reports to you customers

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First point of call for any escalations - financial queries and ensure all matters are resolved, quickly and efficient

* Managing Vendors

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Monitoring work-flow levels ensuring the delivery to the client is within the allocated time frames

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Analysing budgets to ensure in line with initial forecasting

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Ensure all company policies and procedures, and high level of quality are met

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Meet all reporting deadlines with accuracy (e.g., call reporting, pipeline reporting, etc).

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Responsible for providing regular updates weekly/monthly reports for management and clients

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Undertake any other duties are completed that have been requested by the client of senior management

The ideal candidate:

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Strong background in the IT industry

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Experience of using ERP systems

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Proven ability to manage client and team relationships within the supply chain

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Strong communication and leadership skills

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Have a demonstratable background in adhering to and exceeding targets/KPI's/SLA's

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Strong strategic skills

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Have a clean driving licence

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