Ecommerce Customer Service Manager

Recruiter
Hays Specialist Recruitment Limited
Location
Burnley, UK
Salary
Competitive
Posted
14 Jun 2019
Closes
01 Jul 2019
Ref
1180329188
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Ecommerce Customer Service Manager needed on a permanent basis paying £23,000 - £25,000 Per Annum.

Your new company
Your new company based in Burnley are a fantastic online retailer who are currently experiencing considerable growth and due to this are now looking to recruit an Ecommerce Customer Service Manager.

Your new role
Within your new role as an Ecommerce Customer Service Manager your duties and responsibilities will include; 90% email based 10% telephone based customer queries, dealing with customer case resolutions,liaising with couriers/warehouse staff, dealing with tracking numbers, managing workloads, giving the very best customer service to all customers either via telephone or email, the ability to motivate and demonstrate great working practices to other member's of the team. You will be expected to work Monday - Friday 0830 - 1730 Monday - Thursday, Friday 0830 - 1500.

What you'll need to succeed
In order to succeed in the role you must have an Ecommerce background with web platform and multi channels( Ebay & Amazon.) You will strive to give the best customer service to all customers, you will have the ability to work under pressure and have the ability to remain calm when speaking to customers and resolving issues. You will be able to work well in a team and be tech savy. You will have previous experience of managing a team/office. Previous experience using Lynx Ecommerce system is advantageous.

What you'll get in return
In return you will receive a competitive salary of between £23000 - £25000 Per Annum DOE. 22 days holiday + bank, on site parking, pension contributions, flexible working hours/days, the chance to work in a growing business with a great environment, impressive offices with access to a free gym.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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