1st Line Application Support

Hays Specialist Recruitment Limited
Havant, UK
14 Jun 2019
27 Jun 2019
Contract Type
Full Time
1st Line Application Support - Havant, Hampshire, - Permanent Job Role - £18,000 - £24,000

Your new company

The world's largest provider of diversified business process services with leading capabilities in digital processing, automation and analytics.

Your new role

You will provide the first level of bespoke application support for all services including, but not limited to, Android mobile devices, back office software and online application support.

You will be expected to identify, investigate and research user questions and issues raised by responding to queries via telephone, email and system portal.

You should ensure the proper recording, documentation and closure of incidents and then follow up with the customer providing feedback and technical advice through to resolution.

What you'll need to succeed

You should have the ability to provide solid customer service, with experience of working within a 1st line / 2nd line support environment.

You should have good PC and Microsoft product knowledge (including Word & Excel), with advanced troubleshooting and multi-tasking skills.

Preferred (but not essential) Skills -

* Some knowledge of SQL, Citrix, Active Directory, SFTP
* Experience and knowledge of IIS
* Experience and knowledge of a Windows server environment
* Experience and knowledge of web services
* Experience of Remote Access using VPNs
* Experience of SQL server, Windows Server (2008, 2012, 2016)

What you'll get in return

You will receive an extensive list of employee benefits, including: Medical Care, Life Insurance, Legal Services Plan, Learning and Development programmes - amongst many others.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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