1st/2nd Line Support Engineer

Hays Specialist Recruitment Limited
Melksham, UK
13 Jun 2019
27 Jun 2019
Contract Type
Full Time
1st/2nd Line Support, Office 365 and iOS support, Melksham.

IT Systems Support Engineer, Melksham, to £30,000.

Your new company
Join a trusted marketing services provider that is based in Melksham that are looking to expand their IT infrastructure team to support their growing customers and user base.

Your new role
As IT Systems Support Engineer, you will be providing 1st and 2nd line support through initial response using phone, e-mail and self-service portal. You'll be responsible for providing of iOS, Windows and server infrastructure and application support across the organisation. You will also be proficient in Windows support and have experience of installing, configuring and supporting Windows systems. You can also expect your role to include:
  • 1st / 2nd level desktop and application support for Mac users, Windows users and network issues.
  • Maintain logs of all support issues in the service desk application.
  • Troubleshoot hardware, software and network support tickets undertaking repairs and fixes where possible and escalating more complex problems to the appropriate member of the team or third-party provider.
  • Scheduling and performing builds of Apple workstations.

What you'll need to succeed
You'll need a proven ability to deliver in a similar role, a working knowledge of Microsoft Office 365 and of supporting a Mac environment. In addition, you'll need to be able to evidence:
  • A solid knowledge of Mac OS and of managing Macs in an enterprise environment;
  • Windows Server 2012 including DHCP, DNS, WSUS and Remote Desktop Services;
  • Knowledge of Active Directory, group policy and Unix/Linux;
  • Strong communication, customer service and technical skills.

What you'll get in return
Competitive salary and an excellent benefits package.

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