Key Account Manager

Recruiter
Ipsos
Location
Eaglestone West, UK
Salary
Competitive
Posted
13 Jun 2019
Closes
19 Jun 2019
Ref
1154176660
Contract Type
Permanent
Hours
Full Time
Key Account Manager
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Location
Milton Keynes
Job Details Are you looking to develop a career in a leading global retail consultant at the forefront of retail insights and technology?Having pioneered the principal technology for footfall counting since 1989, Ipsos Retail Performance continues to be a leading global consultant at the forefront of retail insights and technology. We now monitor more than 3.1 billion visits a year, in 7,000 stores in 50 countries around the world.The role:The purpose of this role is to develop long-term profitable client relationships through regular and effective communication ensuring those clients drive maximum value and insight from our solutions; with a remit to identify new business opportunities to drive additional revenue from designated client accounts.Also building strong commercial links with Ipsos colleagues with the aim of maximizing profitable sales across the Ipsos portfolio of products and services. Exceptional customer service and project management skills drive the business' service level competences and ensure seamless delivery of business solutions to end-users. Strong analytical skills and the ability to anticipate resolve challenges in a variety of corporate environments. What you'll be doing:Directly manage allocated client accountsTarget incremental annual turnover increase across all allocated client accounts through the sale of additional footfall installations and other Ipsos Retail Performance solutions e.g. Shopper Engage, Lite and Interact. Arrange and host regular client meetings with key business drivers. Minimum face to face client contact of 6 meetings per month. Identify new opportunities for business growth that also achieve the client's objectives. Understand the client business, market needs and competitive environment and add value and insight to strengthen the relationship. Work proactively with Ipsos' Project Managers to ensure projects are delivered to the correct specification and quality, and on time. Ensure a high level of service delivery and communication to all clients. Where technical, resource or cost limitations prevent implementation of our standard processes use creative problem solving to overcome the challenges to the satisfaction of both parties.Prevent competitor entry or remove competitor presence. Manage client expectations and communicate requirements and timelines internally.Marshall Ipsos' resource to maximum efficiency to meet client demands.Maintain and grow Ipsos' visibility within all levels of the client business.Tailor tender proposals and presentations to individual clients and deliver.Deliver face to face training sessions to various business levels: store manager to Board level.Ensure continued relevance of footfall and conversion rate data to the client business.Target agreement to and negotiate the content of client contract renewals including Service Level Agreements (SLA) where appropriate. Continually ensure consistency in quality of all deliverables to meet the client SLAPurchase Order, Invoicing and payment client side managementSupport your colleagues to achieve team goals and deliver exceptional client satisfaction Any tasks deemed necessary within your experience that add value to your clients or teamAbout you:To be successful in this role you should have the following skills and experience: -Functional Knowledge:Sales knowledge of all Ipsos solutions: Shopper Engage, Shopper Interact, Shopper Count, additional Ipsos services such as Viewscast, Mystery Shopping etcKnowledge of Ipsos Retail Performance report calculationsFusemetrixISO9001:2008 process knowledge
Business expertise:Project management skills Presentation skillsTraining development and delivery skills Verbal and written communication skills Planning skills: account planningTime management skillsMeeting management skillsProject based leadership skillsEntrepreneurial approach: Inventiveness, problem solving and brainstormingAbility to switch off and refocus with freshness
People Skills:Understanding peopleListen to peopleClear communication/expressionAssertive communicationGiving and receiving feedbackInfluencing actions and opinionsConflict resolutionLeveraging skills and knowledge from others to drive benefit Change direction to gain more productive relationshipsMotivation of business touch pointsAbout us:

Our culture is unique - we have the entrepreneurial spirit and quirkiness of a small boutique, but we also have the resources, scale and diversity of a large global agency. We have more bright, friendly, hard-working and enthusiastic people, from more backgrounds, with more interests, skills and experiences to learn from. Our values are based on our diverse cultural backgrounds, helping us to be responsive, client-focused and flexible.

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We understand the importance of commitments you may have outside of work and we consider all flexible working applications - please highlight what you are looking for when you make your application. If this is what you are looking for from your next role, we look forward to hearing from you!

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