Senior Legal Advisor

Interaction York
Bristol, UK
12 Jun 2019
19 Jun 2019
Contract Type
Full Time
Job Title: Senior Legal Advisor

Working Hours: Mon to Fri - 8am to 8pm, Sat 9am to 2pm or as agreed

Reports to: Team Manager - Operations Manager

Salary: up to £24,000 per annum

Contract: Permanent role


This role will see you working in a telephone-based Legal Advisor position where the main aim of your role is to deliver a high level of legal advice to customers, providing accurate and impartial advice on a range of subjects within the Private Law field. Most of your role will be done via telephony communication, however, you may also be required to provide legal advice in writing on some occasions.
  • To provide legal advice and assistance to customers to meet Legal Services levels of service and business objectives in line with internal policies and procedures and within regulatory framework for conduct of business.
  • Provision of advice will include accurate policy application and guidance on all products/policies provided by and/or serviced by RAC LS.
  • Required to be logged into phone system available to take calls as per shift pattern or by other arrangement.
  • All calls to be dealt with in accordance with Advisory call matrix and business objectives.
  • To deal with escalated complaints relating to advice and assistance provided from Advisory within set service level time frames and to ensure satisfaction levels are met.
  • To ensure that all calls and associated activities are logged and/or time recorded on the relevant case management systems.
  • Maintain excellent technical knowledge in level of expertise
  • To support the work of the department through delivery of training, administrative duties such as keying and collation of information, undertaking legal research.
  • Fulfilment of adhoc tasks as reasonably requested by Legal Services management.
  • Work must conform to standards set by the Financial Conduct Authority, Data Protection Act and other relevant legislation and/or regulatory bodies


The successful candidate for this role will be a Law graduate who has excellent communication skills and is a customer focussed individual; you will also have experience of working in a customer facing environment and/or call centre-based role. To be successful in this role, the right person will need to have a strong working knowledge of all areas of Private Law and the ability to provide advice on the following:
  • Contract Law (including consumer and insurance)
  • Civil Litigation
  • Tort
  • Personal Injury
  • Employment (private)
  • Property (private)
  • Family
  • Wills and Probate

Additional Information
  • Bradley Stoke Based
  • Free on-site parking

If you are a Law Graduate looking for a new challenge within a reputable and established organisation; this is an excellent opportunity to be part of an advancing team, then please APPLY NOW! Alternatively, please send a copy of your CV and Cover Letter to


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