Brewery Tour Administrator

Asahi UK
Chiswick, UK
12 Jun 2019
26 Jun 2019
Contract Type
Full Time
Asahi Europe has a broad portfolio of well-established and iconic brands such as Asahi Super Dry, Grolsch, Peroni Nastro Azzurro and Meantime which have each enjoyed robust growth in recent years. With five world-class production facilities, a highly trained workforce of approximately 1,900 associates and industry leading capabilities, Asahi Europe is well positioned to continue on its growth trajectory.

Asahi Europe has an ambitious, high-performance culture. It seeks individuals with entrepreneurial mindsets that thrive in fast paced, market facing environments. It offers talented individuals a unique opportunity to work in world-class teams while assuming high levels of personal accountability to deliver on the company's mission.

The visitor experience is at the heart of our iconic Brewery and we are looking for two Part-Time Administrators to jointly manage our tour desk in Chiswick, meeting and greeting our Brewery Tour guests and providing support to our tour guide and shop teams.

Key responsibilities will include:
  • Dealing with customer enquiries and feedback via e-mail, Design My Night and Trip Advisor
  • Booking and management of tours via telephone, e-mail and booking and payment systems
  • Scheduling of tours and allocation of tour guides
  • Invoicing customers (internal & external)
  • Collating weekly sales figures and producing sales reports
  • Managing booking system, including creation of new products when required
  • Compiling weekly payroll, holiday and sickness information for Tour Guide team
  • Assist with marketing and promotion of the visitor experience including cross-promotional activity with our Brewery Shop
  • Managing the Hock Cellar diary and assisting with the planning, organisation and hosting of events
  • Providing occasional cover for the Brewery Shop

Your Ideal background:
  • An interest in people, the drinks business and history
  • Confidence when speaking to and managing large groups of people
  • Great organisational skills including planning and prioritising with impeccable attention to detail
  • Flexibility with a can-do attitude and a friendly, approachable manner
  • Ready and able to tackle any task

We offer a competitive salary plus benefits package, and annual bonus scheme.

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