FNOL Claims Handler

Hills Consultants LTD
Tonbridge, UK
12 Jun 2019
03 Jul 2019
Contract Type
Full Time
FNOL Claims Handler

Based in Tonbridge

Salary: £17,300 per annum

Full time - Monday to Friday

Our large client based in Tonbridge are looking for several claims handlers across various areas of the business.

Job Responsibilities

* Be the first point of contact for the policy holder to report an incident involving their car.

* Obtain the relevant details from them regarding themselves and their policy and record the information whilst providing assistance and excellent customer service.

* Assess the liability from the circumstances of the incident and offer guidance and advice where necessary.

* Provide advice to our customer on making a claim and the processes involved.

* Take reports of new insurance claims from our customers, or from third parties, credit hire companies, insurers and solicitors.

* Record accurately the information reported to us concerning the circumstances of the loss.

* Instructing suppliers such as repairers, solicitors and car hire companies.

* Treat our customers fairly and ensure that the customer receives world class customer service in accordance with industry and company guidelines.


* Experience working in a claims team, customer service role or working in an office environment

* Good spoken and written communication skills and confident telephone manner

* Accuracy and attention to detail

* Positive and self-confident approach when dealing with our customer

* Ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to our customer understanding that our customer could be distraught and concerned following an incident.

* Ability to work well under pressure and meet deadlines

* PC literate with good administrative skills.

* Ability to take on increased ownership and responsibility when necessary

Working within this role can bring many benefits such as a performance related bonus, shopping vouchers, employee of the month rewards and career development. If this role is something that interests you, please contact Neeve at Hills Consultants

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