FNOL Claims Handler

Recruiter
Hills Consultants LTD
Location
Tonbridge, UK
Salary
Competitive
Posted
12 Jun 2019
Closes
03 Jul 2019
Ref
1152353846
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
FNOL Claims Handler

Based in Tonbridge

Salary: £17,300 per annum

Full time - Monday to Friday

Our large client based in Tonbridge are looking for several claims handlers across various areas of the business.

Job Responsibilities

* Be the first point of contact for the policy holder to report an incident involving their car.

* Obtain the relevant details from them regarding themselves and their policy and record the information whilst providing assistance and excellent customer service.

* Assess the liability from the circumstances of the incident and offer guidance and advice where necessary.

* Provide advice to our customer on making a claim and the processes involved.

* Take reports of new insurance claims from our customers, or from third parties, credit hire companies, insurers and solicitors.

* Record accurately the information reported to us concerning the circumstances of the loss.

* Instructing suppliers such as repairers, solicitors and car hire companies.

* Treat our customers fairly and ensure that the customer receives world class customer service in accordance with industry and company guidelines.

Requirements

* Experience working in a claims team, customer service role or working in an office environment

* Good spoken and written communication skills and confident telephone manner

* Accuracy and attention to detail

* Positive and self-confident approach when dealing with our customer

* Ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to our customer understanding that our customer could be distraught and concerned following an incident.

* Ability to work well under pressure and meet deadlines

* PC literate with good administrative skills.

* Ability to take on increased ownership and responsibility when necessary

Working within this role can bring many benefits such as a performance related bonus, shopping vouchers, employee of the month rewards and career development. If this role is something that interests you, please contact Neeve at Hills Consultants

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