CRM ManagerJob Posting End Date: 06/20We are Unum (pronounced you-num) and we're one of the UK's leading employee benefits companies. That means we sell Income Protection, Critical Illness cover, Life insurance and Dental insurance through the workplace. You may not have heard of us before, so you probably don't know that we've been around for over 40 years and protect over 1.6 million people in the UK. General Summary:To manage the strategic roadmap, development and maintenance of the CRM (Salesforce.com) platform for Unum UK; overseeing the CRM team and platform responsibilities in-line with operational business plans and the corporate growth strategy.Drive the creation and development of Unum UK's CRM product roadmap incorporating relevant Salesforce.com innovations and working closely with key stakeholders to support business objectives.Ensure the strategy for Unum UK CRM platform (Salesforce.com) is aligned to sales and marketing plans, and developed in close collaboration with the customer solutions and marketing leadership functions.Own relationship with Salesforce.com and drive value through regular engagement with our account managers to leverage both their expertise and any system developments.Lead the Salesforce.com strategy for Unum UK, closely collaborating with Unum US and Ireland to leverage learnings, insight and global resource.Cross-function collaboration, particularly with Global Services to assist with both updates and integration to Salesforce.com and wider business applications.Own the procurement buying process for any Salesforce.com applications.Promote Salesforce.com product enhancements to help deliver an exceptional sales and client experience, and ensuring a continual drive for productivity benefits for our people.Management of CRM team and performance of all duties encompassed in the team; team consists of any of the following job roles within the current team structure: CRM Developer, CRM Administrator and CRM Support Analyst.Researches usage and application of Salesforce.com outside of Unum, including competitors, intermediaries and clients, to leverage best practice and future integration opportunities.Ensures application solution design conforms to agreed-upon quality attributes such as performance, fault tolerance, etc.Ensures the continued protection of Unum's information, by following all applicable Information Security policies and procedures and by reporting suspected weaknesses to the Information Security Officer.Understand how Conduct Risk, Treating Customers Fairly (TCF) Risk Management and Solvency II systems of Governance relate to both the role and the divisional activities and highlight any opportunities for improvement.Comply with Unum's Code of Conduct and other Company Policies and Procedures as appropriate to the role and drive the behaviours of others.Behavioural Competencies:Delivers ResultsSets high goals for personal accomplishment and contribution to team/department goals; monitors progress and works diligently to meet/exceed goals.Develops Self & Others.Develops strong business partnerships as a result of credibility, comprehensive understanding of the business, and openness to diverse ideas/ experiences and strong leadership skills; viewed as a subject matter expert by others. Provides high level of technical/professional knowledge and mentoring; stays ahead of internal and external trends.Makes Effective DecisionsApplies critical thinking to make good fact-based decisions after assessing potential business implications holistically; shows good judgment in options selected.Strong Business AcumenApplies broad business knowledge of internal/external trends and evolving customer needs to lead and drive change, provide highly credible advice/counsel, and identify potential business process/ technology improvements that best achieve business goals.Strong Influencing SkillsUses appropriate influencing strategies and compromise to gain genuine agreement and achieve area and business goals.Values DrivenInteracts with others, internally and externally, in a way that gives them confidence in one's intentions and those of the organization; operates with highest integrity/ethics.Knowledge and Skills:Required: Strong understanding of market CRM practices and developmentProven track record of developing CRM strategies and gaining support from senior stakeholdersAbility to influence and collaborate across the organisation to drive resultsAbility to think strategically, while being able to implement tactical plansRelevant degree/professional qualification or equivalent industry experienceProven strong technical and functional experience with SalesforceSalesforce.com Certified Administrator or Salesforce.com Certified Developer Highly skilled in analysing business requirementsAbility to evaluate information and question appropriatelyPresentation and report writing skillsAnalytical skills to demonstrate measurable KPIs aligned to business objectivesStrong relationship building and communications skills essentialPeople management experiencePreferred:Experience in financial services sector desirable#LI-RS1This is a great opportunity to work for a UK subsidiary of a global organisation, we look after our employees, offer a great work-life balance, generous benefits, a professional challenge and fantastic career opportunities.Unum are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.As a recognised Disability Confident Employer, Unum is committed to providing adjustments for people with disabilities during all phases of the hiring process. Please reach out to us to let us know if you if you require accommodations on the basis of a disability. Please send any requests to CareersUK@unum.co.uk.Company:Unum UKA Fortune 500 company, Unum's family of 10,000 employees spans three countries and dozens of office locations. Our employees focus each day on delivering financial protection benefits to millions of workers and their families when they need it most.The Unum enterprise includes Unum in the U.S. and U.K., Colonial Life and Starmount Life Insurance - each a market leader in making disability, life, accident, critical illness, dental and vision insurance accessible in the workplace.