Shop Manager

SVC Group Ltd
Sudbury, UK
13 Jun 2019
27 Jun 2019
Contract Type
Full Time
Shop Manager (and Duty Manager)
Full-time (four week days and working alternate weekends)
You will deliver a fantastic shopping experience in a safe and secure environment for all our customers.
You put the team and our customers at the heart of everything you do; leading, coaching and communicating. You will live and breathe our family business values, putting us at the heart of the local community.
Key duties
  • Lead a small team to plan and organise day to day work according to annual and seasonal team goals (as directed by your manager - which feed into the overall business strategy) and create a positive culture which is focused on maintaining high standards, by inspiring and developing talent within your team
  • Take responsibility for your team (and wider team in absence of managers)
    • Ensuring we meet a high level of retail standards for example, stocking up, cleanliness, merchandising and driving sales through excellent customer service
    • Ensuring your team is working efficiently and know their tasks for the day/week. Planning rotas and holidays so that we are adequately staffed
    • Work closely with retail colleagues, buyers, visual merchandising and communications teams to plan ahead - ensuring hot spots and display areas are eye catching, seasonally relevant, link into communication themes and have the right POS
    • Line manage your team - conducting informal and formal catch ups, coaching and supporting them to be the 'best they can be' in their role, managing performance, managing absence and holidays, and organising training & development opportunities. Work with your manager to deliver inductions, training, disciplinary, grievance, performance meetings etc.
    • Take the lead on coming up with experiential ideas for your department e.g. product demonstrations, opportunities for customers to trial/taste/touch/smell
    • Be a great role model for your team; delivering excellent customer service, confidently answering customer queries and being the point of call for customer complaints
  • Assist managers and senior team, as required, taking on specific projects to improve running of the business
  • Taking role of Duty Manager e.g. key holder - opening and closing, cash management, customer queries/complaints, liaising with office
  • Ensuring health and safety duties are met

Your capabilities
  • You are confident in dealing with members of the public and can effectively deal with difficult customer queries and ensure that all customers leave with a smile on their face
  • You can follow instructions from your manager, and must be able to work on your own initiative and prioritise tasks effectively
  • You can lead with authority and inspire and motivate your team, acting as a positive role model and encouraging each team member to be at their best
  • You are a clear communicator and can use a variety of methods to keep the team well informed
  • You react well in a crisis, and can think on your feet to problem solve
  • You have in-depth knowledge of standard retail procedures such as merchandising and stocking up, customer service, product knowledge, cleanliness and health & safety
  • You are always looking for ideas and opportunities to maintain and improve our garden centre of excellence status
  • With your guidance, your area of work will always be a safe place to work and shop

  • Proven experience at retail sales/manager or similar retail position, and can clearly demonstrate leadership skills
  • In-depth knowledge of standard retail procedures such as merchandising and stocking up, customer service, cleanliness and health & safety is essential
  • Proven ability to take initiative, set standards, motivate colleagues and excellent product knowledge
  • Excellent communication and customer service skills essential
  • Good standard of English and Maths
  • Good IT and technology skills
  • Smart appearance

This job was originally posted as

Similar jobs

Similar jobs