Shop Manager

Recruiter
SVC Group Ltd
Location
Sudbury, UK
Salary
Competitive
Posted
13 Jun 2019
Closes
27 Jun 2019
Ref
1179805274
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Shop Manager (and Duty Manager)
Full-time (four week days and working alternate weekends)
Sudbury
£23,000
You will deliver a fantastic shopping experience in a safe and secure environment for all our customers.
You put the team and our customers at the heart of everything you do; leading, coaching and communicating. You will live and breathe our family business values, putting us at the heart of the local community.
Key duties
  • Lead a small team to plan and organise day to day work according to annual and seasonal team goals (as directed by your manager - which feed into the overall business strategy) and create a positive culture which is focused on maintaining high standards, by inspiring and developing talent within your team
  • Take responsibility for your team (and wider team in absence of managers)
    • Ensuring we meet a high level of retail standards for example, stocking up, cleanliness, merchandising and driving sales through excellent customer service
    • Ensuring your team is working efficiently and know their tasks for the day/week. Planning rotas and holidays so that we are adequately staffed
    • Work closely with retail colleagues, buyers, visual merchandising and communications teams to plan ahead - ensuring hot spots and display areas are eye catching, seasonally relevant, link into communication themes and have the right POS
    • Line manage your team - conducting informal and formal catch ups, coaching and supporting them to be the 'best they can be' in their role, managing performance, managing absence and holidays, and organising training & development opportunities. Work with your manager to deliver inductions, training, disciplinary, grievance, performance meetings etc.
    • Take the lead on coming up with experiential ideas for your department e.g. product demonstrations, opportunities for customers to trial/taste/touch/smell
    • Be a great role model for your team; delivering excellent customer service, confidently answering customer queries and being the point of call for customer complaints
  • Assist managers and senior team, as required, taking on specific projects to improve running of the business
  • Taking role of Duty Manager e.g. key holder - opening and closing, cash management, customer queries/complaints, liaising with office
  • Ensuring health and safety duties are met


Your capabilities
  • You are confident in dealing with members of the public and can effectively deal with difficult customer queries and ensure that all customers leave with a smile on their face
  • You can follow instructions from your manager, and must be able to work on your own initiative and prioritise tasks effectively
  • You can lead with authority and inspire and motivate your team, acting as a positive role model and encouraging each team member to be at their best
  • You are a clear communicator and can use a variety of methods to keep the team well informed
  • You react well in a crisis, and can think on your feet to problem solve
  • You have in-depth knowledge of standard retail procedures such as merchandising and stocking up, customer service, product knowledge, cleanliness and health & safety
  • You are always looking for ideas and opportunities to maintain and improve our garden centre of excellence status
  • With your guidance, your area of work will always be a safe place to work and shop


Requirements
  • Proven experience at retail sales/manager or similar retail position, and can clearly demonstrate leadership skills
  • In-depth knowledge of standard retail procedures such as merchandising and stocking up, customer service, cleanliness and health & safety is essential
  • Proven ability to take initiative, set standards, motivate colleagues and excellent product knowledge
  • Excellent communication and customer service skills essential
  • Good standard of English and Maths
  • Good IT and technology skills
  • Smart appearance

This job was originally posted as www.totaljobs.com/job/86855217

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