1st Line Technical Support Engineer

Location
Watford
Salary
£18000 - £30000 per annum
Posted
14 Jun 2019
Closes
12 Jul 2019
Ref
00096171
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
This company is looking for a Junior Technical Support Engineer to join its growing team. The Support Team has grown significantly over the last couple of years and will continue to do so. You will be joining a close-knit team of like-minded individuals who support each other, respect each other and enjoy spending time together inside out outside of work.

THE COMPANY
Founded in the UK in 2008, they have a global footprint with representation on every continent and offices across the world. They are on a mission to transform the way businesses communicate and collaborate by designing intuitive messaging, premium meeting and calling solutions.

In September, the company was named in the Gartner 2018 Magic Quadrant for Meeting Solutions and one of the fastest growing tech companies in the UK by The Sunday Times Hiscox Tech Track 100.

THE ROLE
As a 1st Line Technical Support Engineer, you will have strong customer facing skills, some technical experience, a desire to learn and ambition to progress.

Aspects of the role include:

- Answering and resolving support issues via phone, video and email.
- Troubleshooting hardware and software issues.
- Reproducing issues and investigating causes with test infrastructure.
- Remotely assisting with video conferencing room installations and helping customers and partners optimise their audio and video experience.
- Resolution of all tier 1 video incidents within agreed SLA's.
- Responsibility for all client updates on tier1 incidents.
- Work within Reseller escalation process ensuring their tickets are dealt with within a timely manner.

At this company, you will be actively encouraged to broaden your skill set and knowledge. They want you to have fun, be challenged and to develop your creativity and skills by doing the things you believe in and that bring you the most satisfaction.

REQUIREMENTS

Skills, experience and qualifications:

- Passion and experience using technology.
- Computing and networking knowledge would be great to see..
- Excellent interpersonal, customer service and communication skills.
- Organisational and planning ability.
- Problem solving skills.
- Willingness to learn new skills, be a self-starter and team player.
- Understanding of a technical support environment and process.

Future Prospects

As a member of their rapidly growing company, you will be presented with exciting opportunities to progress your career. You will make a real difference to the service they provide their customers today and be crucial to how they and the company evolve. Best of all you will be joining an exciting rapidly growing technology company.

BENEFITS
- Competitive Salary.
- Salary review annually.
- EMI share option scheme.
- Private medical insurance and long-term sickness/disability insurance.
- Life insurance of four times salary.
- Assistance with relocation expenses if applicable.
- 25 days annual holiday plus bank holidays.
- The opportunity to join a friendly, motivated group of people who are all very excited about the journey.

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