IT Helpdesk Engineer - 1st / 2nd Line

Location
Sheffield
Salary
£15000 - £21500 per annum
Posted
14 Jun 2019
Closes
12 Jul 2019
Ref
00096163
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
An exciting opportunity to progress your career in IT with this established and award-winning IT company.

Based in South-West Sheffield, this team is looking for someone to join them in the role of Helpdesk Engineer, providing remote IT support to clients.

The Helpdesk Engineer will be assigned technical requests to prioritise and deal with effectively. They will fix issues swiftly whilst causing minimal disruption to clients, working to targets and meeting service level agreements.

Applicants should be enthusiastic about IT, confident in communicating with clients, and passionate about delivering great customer service.

Permanent, full time position. Hours of work: 9.00am to 5.30pm, Monday to Friday.

Salary: dependent on experience.

Benefits include:

- The chance to develop your skills with high quality internal and external training and Microsoft certification opportunities (with exams paid for), as well as dedicated time within work hours for training and study
- Starting holiday allowance of 21 days (plus Bank Holidays), this will increment after 2 years increasing by 1 day per year to the maximum of 34 including bank holiday
- Westfield Health plan available after one year's continuous employment
- A great company culture and fun working atmosphere with monthly team meetings, team building away-days and regular staff socials (which sometimes see the appearance of 'Andrew's Beer Trolley')
- 2 hours within the working week for you to spend on your professional development away from your day to day work
- Excellent offices and location, easily accessible from the city centre with superb amenities and plenty of free parking
- Opportunities to attend relevant events and support local charities
- Fruit, fresh coffee, and basic food and refreshment supplies free to all staff every day
- Flexible working environment and autonomy of your desk with an appreciation and onus that you know your clients best

PLEASE NOTE: All applicants will receive a link to an online application form where they can view the full job description and complete their application.

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