Team Leader

Cass Art
18 Jun 2019
03 Jul 2019
Contract Type
Full Time
As we continue to grow our stores portfolio, we are now looking for talented team members to join our concession in Blackwell's bookshop in Edinburgh. As a Team Leader you will be support the Floor Manager , assisting in operational excellence and sales growth. This role is also responsible for the day to day running of the shop floor (sometimes unsupervised) as well as direct line management responsibility for all Retail Sales Assistants.

This role covers 30 hours per week.

Key Accountabilities & Responsibilities (include but are not limited to):

* Participate in the day to day running of Cass Art stores, working as part of a team with all other members of Cass Art.

* Assist Cass Art customers with any queries relating to goods and purchases.

* Promote and highlight Cass Art commercial campaigns.

* Assume duty management responsibility as needed.

* Process refunds and exchanges in line with the company policy

* Promote and maintain customer service standards

* Abide with legislative instructions with regards to sale and Trading Standards opening and closing restrictions.

* Ensure products are properly priced and labelled in-line with Trading Standards and store merchandising guidelines.

* Report to the Floor Manager with any customer service or staffing issues which are affecting the business

Desired Knowledge Skills & Experience

* Retail experience skills gained at a similar level

* Self-driven and results orientated

* Numerate and analytical

* Sound working knowledge of Microsoft Office suite

* Energy enthusiasm and passion

* Excellent verbal and written communication skills

* Customer service experience

* Reliable, trustworthy and conscientious

* Highly organised and motivated

* Passionate about retail and the mission of Cass Art

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