Banking Agent

Capita Financial Services Limited
Preston, UK
11 Jun 2019
28 Jun 2019
Contract Type
Full Time
Are you a caring and empathetic person who wants to make a difference? Would you like to help people in a difficult financial situation? Do you enjoy working as part of a tight-knit team?

As a Banking Agent, you will assist those in financial difficulty and represent our prestigious client on each call in a positive and professional manner. You will provide support and empathy to those customers who may be experiencing financial complications, ensuring excellent customer service. With a full 8 week training plan provided, this opportunity is perfect for someone looking for the next step in their career.

Key Skills and Experience

·Experience working as an agent in a similar customer focussed environment

·Comfortable learning new IT systems (full training provided)

·Able to follow process and policies accurately with good attention to detail

·Good communication and listening skills

Working Hours:

First 8 weeks of training is Monday Friday 9am-5.30pm. After training, shifts are based on a weekly rotation consisting of 3 types of shifts:

These shifts will include:

8am - 3pm Monday - Friday & 9am-2pm Saturdays

10am-6pm Monday to Friday

1pm - 9pm Monday - Friday

Capita Benefits

You will receive 23 day's holiday pro-rata (rising to 27 days) and a company pension scheme along with life assurance and access to voluntary benefit options including; child care vouchers, share ownership plan, additional private healthcare insurance, holiday buy/sell and many more designed to suit your own personal lifestyle.

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