Senior It Support Analyst

Recruiter
Directions Recruitment Specialists
Location
Slough, UK
Salary
Competitive
Posted
10 Jun 2019
Closes
27 Jun 2019
Ref
1152902833
Contract Type
Permanent
Hours
Full Time
The role will be focused on supporting and improving the company infrastructure. This position would suit a strong generalist

Specific Duties:
  • Supporting two UK based offices and three overseas offices (travel will berequired)
  • Primary duties are to install, configure & support IT infrastructure including servers and networking equipment (e.g. SAN, NAS, switches and peripherals) to ensure systems are available to endusers
  • Planning and undertaking scheduled maintenance & securityupgrades\updates\patches
  • Manage Backups\DR via Symantec Backup Exec, Veeam and Symantec System Recovery, imaging software (eg Acronis,Ghost)
  • Troubleshoot, support & administer: -
    • MS Windows Server 2008, 2012 &2016
    • MS Exchange2013
    • WSUS
    • MS o365 inc OneDrive andS4B/Teams
    • DHCP, DNS, TCP/IPaddressing/subnet
    • VMware
    • McAfee EPO and McAfee Endpoint security inc.encryption
    • Active Directory and GroupPolicy
    • Desktop PC's - MS Windows 7 and 10 and MACOS
    • PC's, laptops and printers(local/remote)
    • MS Office 2010, 2013,2016
    • Microsoft Remote Desktop Services (RDS)support
    • PABX & VoIP telephonesystem
    • VLAN's
    • VPN's
    • Hotel bespoke systems (PMS, ePOS,Concept)
    • MDM forAndroid/iOS
    • wireless LANtroubleshooting
    • voice/video communicationsystems
  • IT implementation/migration projects
  • Liaise with 3rd Party supportcompanies/suppliers
  • Create & maintain documentation
  • Maintain the IT asset register and IT audit information
  • On call/out of hourssupport

Desirable knowledge includes WatchGuard firewalls, AlienVault, Apple Mac Support,

Policies and Procedures:
  • Adhere to all company and departmental policy andprocedure.
  • Comply with statutory and company health and safetypolicies.
  • Attend weekly/monthly departmental meetings asrequired.
  • Ensure monthly accounting and reporting actioned asrequired.
  • Attend meetings and training asrequired.
  • Ensure regular and appropriate communication with other departments to maintaina courteous and professionalrelationship.
  • Attend workpunctually.
  • Maintain the highest standards of personal presentation andhygiene.
  • Undertake any other reasonable tasks allocated by the SeniorManagement.

Key Skills:
  • Good role ambassador and able to maintain very good working relationships with key stakeholders.
  • Fluent written and verbal English communicationskills.
  • Must be appropriately resourceful and a keentrouble-shooter.

Person Specification:
  • Enthusiasticself-starter
  • Teamplayer.
  • Must have a professional attitude, good work ethic and efficiently pursue attention todetail
  • Strong personal drive andresilience.
  • Action and resultoriented.
  • Able to work under pressure and to tightdeadlines.
  • Ability to build strong relationships with people at alllevels.
  • Integrity at alltimes.
  • Logical approach to problem solving.
  • Calm in acrisis

Travel may be involved to countries outside Europe such as Oman and/or Ghana. Some travel may be organised at late notice.

This job description covers the main objectives, responsibilities and authorities of this position at present. Where necessary, changes may be made from time to time involving like or integrated work.

IHG are proud to be an equal opportunities employer.

This job description covers the main objectives, responsibilities and authorities of this position at present. Where necessary, changes may be made from time to time involving like or integrated work.

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