Pensions Administration Manager

Search Consultancy
Surrey, UK
09 Jun 2019
18 Jun 2019
Contract Type
Full Time
Pensions Administration Team Manager - Surrey

To proactively manage a team of staff engaged in a variety of tasks related to the administration of Final Salary and Defined Contribution Schemes to deliver contracted levels of service and reporting within agreed costs.

This is a great opportunity for somebody with proven Pensions Admin experience and technical knowledge of DB and DC schemes who has Managerial experience.

The role:
  • Day to day Client contact on service matters.
  • Responsible for the effective development and training of all team members.
  • Collation and reporting of Management Information to the Service Manager as required.
  • Ensure timely production of Administration reports for clients and deal with queries arising with the client either by phone or occasionally face to face.
  • Record complaints as they are received and ensure that the Complaint database is updated and maintained. Investigate any complaint raised and where needed undertake a root cause analysis of the issues and take corrective action.
  • Manage training needs and priorities alongside that of client work so that training is provided where needed and appropriate, whether 'on the job' or formal.
  • Conduct formal staff appraisals and document these within the timescales.
  • Undertake monthly 1:1's with all team members.
  • Assist with Client Audits as required.
  • Manage and participate in projects as required from the business and/or clients from time to time
  • PMI qualification desirable
  • Extensive experience of dealing with occupational pensions schemes
  • Proven track record of working at a supervisory level within the Pensions sector
  • Able to demonstrate excellent communication, organisational and prioritising skills

Please contact Kerrie on

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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