Customer Liason

Recruiter
Barclay Meade
Location
Portsmouth, UK
Salary
Competitive
Posted
09 Jun 2019
Closes
18 Jun 2019
Ref
1161636124
Sector
Retail
Contract Type
Permanent
Hours
Full Time
The role of the customer liason will be to be the main point of contact between the customer and internal departments, providing excellent customer service support to meet their needs. You will be responsible for your own group of allocated customers - providing daily customer support and also loading/maintaining your specific customers' schedules on to the company's MRP system.

Location - Portsmouth

Salary - competative

The roles and responsibilties for this role will be -

To act as the primary contact person for a number of allocated Mould and Assembly customers and to handle their requests efficiently.

To review the latest sales schedules loaded to the MRP system and to highlight any changes to production and feedback any potential supply issues or requests for changes back to the relevant customers.

To highlight unforeseen production shortages or potential supply issues to the customer (inclusive of any logistical issues with customer supplied packaging) and proactively provide support / recovery plans as required.

To liaise with the various production managers and area planners to gather data on production status for feedback to the customer.

To carry out amendments to production schedule data directly on the MRP system in line with any revised customer expectations and to ensure any changes are effectively communicated to all affected departments.

Issuing of POD's / tracking information to customers requiring confirmation of despatch / delivery (including all one-off / prototype orders).

To load prototype orders into the MRP system as required.

To load production scheduled orders into the MRP system as required.

Any specific task as agreed by the Production Controller

The ideal candidate for the role will have -

Must be highly experienced in customer care in a manufacturing environment.

Minimum of 3 years' experience in a production administration role. Experienced in the daily use of MRP systems and the ability to interpret data to produce status reports

Barclay Meade acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Barclay Meade and may assist with processing your application.

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