Retail Manager

HR Dept
Shere, UK
24 May 2019
26 Jun 2019
Contract Type
Full Time
Our client, a fun and vibrant retail store are looking for a Retail Manager to work weekends and bank holidays.

The store is based within the picturesque village of Shere in Surrey and has been established for 6 years. The business is a busy and thriving environment and is described as the hub of the village.

Store Responsibilities

* Scanning items for customers and ensure they have discovered the product they are seeking

* Operating a cash register

* Counting out the correct change when tendering cash

* Cleaning and maintaining the store floor

* Monitoring inventory

* Stocking shelves when a product is running out

* Managing stock control

* Communicating with staff, customers over the phone and in person, answering all questions they have about products and the store

* Being aware of what types of products are in the store and making recommendations to customers

* Recommending another store location or helpful alternative when the store doesn't carry the product a customer is looking for

* Following procedures like dress code, customer etiquette, safety regulations, and other precautions and requirements

* Lifting heavy items when necessary

* Engaging in appropriate behaviour always, representing the business in a positive light

* Processing returned items

Management Responsibilities

* Opening the store at the beginning of operating hours and closing it at the end of operating hours

* Providing a float at the start of the day

* Cashing up at the end of the day

* Managing employees, making sure they're on their best behaviour, appropriately representing the company, and maintaining a positive attitude

* Being the point of contact when a customer issue proves too difficult to handle alone

* Shift planning, coordinating rest periods

The ideal candidate will have

* Excellent customer service skills

* Superb communication skills

* Motivated to succeed

* Good sense of humour

* Ability to work independently as well as a part of a team

* Strong organisational skills

* Ability to work under pressure

* Excellent time management skills

* Positive, driven, can-do approach to all areas of work

* Passionate about people

Experience Required

Previous experience in store management or catering

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