Service Manager

Cordant People
Essex, UK
18 Jun 2019
03 Jul 2019
Contract Type
Full Time
UK Service Manager

Maldon based

£Excellent salary plus Commission

The overall aim and responsibility of the role is to progress the department to provide an enviable World Class service to customers regarding the service and technical support of products . To achieve this goal you will motivate and train the engineering team, whilst personally maintaining and developing key accounts and strategic markets. The role will suit a Service Manager with a proven background in managing a team of HVAC /refrigeration service engineers, with recent success in improving process and services.

Duties for the Service Manager are:

Managing a team of field service engineers, identifying and organising training , overseeing holiday, sickness, overtime and expenses

Providing after sales service to client and training the team to support in this area

Schedule and plan work the team , delegating tasks through and setting targets

Conduct team and "one to one" meetings to encourage sharing of information, individual performance reviews and to roll out new services and products

Support the team with providing quotation for business

Handle queries and provide technical support

Ensure work is carried out to the set quality standards and within Health and Safety guidelines

Manage and monitor suppliers and contractors, negotiating new contracts when relevant

Work with the marketing function to set strategies and encourage the team to "up sell" whilst at client visits by devising sales campaigns and competitions

Regularly review terms of business

Work closely with other service teams world wide - sharing information

Commercially aware: monitor P & L, Sales and departmental costs and margin

Skills and qualifications required by the Service Manager are:

5 years Service Management experience

HNC/HND Level in Engineering with an HVAC bias

Target driven - setting and adhering to targets

Commercially aware: Costs, Profit and loss

Hand on approach to customer development

Training and development of the team

Excellent communication and negotiating skills

Team builder and developer of staff

Able to delegate and influence others

"Can do" attitude


Standard hours are 37.5 per week, although it is expected in this role the hours will be longer, but a maximum of 48

Monday to Friday 08:30 - 17:00 with a 60-minute unpaid lunch break.

In return

The company offer 25 days holiday rising with services



Medical Insurance

Plus other benefits package that is supplied on interview

Keywords: Service, Manager, Refrigeration, Climate control, UK, Customer Service, Repair, Installations.

Cordant Group is an equal opportunities employer

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